About One Energy
At One Energy, we're building the UK's one-stop shop for energy saving and renewable solutions. Our mission is simple: to make homes and businesses warmer, greener, and cheaper to run, while helping the UK hit its Net Zero goals.
And we're not just another energy company:
* B-Corp Pending – proving our commitment to people, planet, and profit
* Award-winning – Winners at the Startup Awards, Finalists at the BIBAs
* Backed by River Capital – recognised by leading investors
* A growing team of 10 (and counting) – all passionate about innovation and impact
This is your chance to join us at an exciting stage of growth and help shape the future of energy in the UK.
The Role
We're looking for an Eligibility Administrator to join our Operations team. You'll be working closely with the Eligibility Manager to make sure customers have everything they need to access government-backed funding schemes like ECO4 and the new Warm Homes Grant.
You'll help families unlock life-changing improvements to their homes - from insulation to renewable heating systems - while gaining a recognised qualification and building real career skills.
What you'll do
* Collect, check and manage customers' eligibility documents (like ID and proof of income)
* Make sure we've got the right property information to process energy-saving upgrades
* Keep our systems organised and up to date with accurate customer records
* Support customers with clear, jargon-free communication about what we need from them
* Work with the team to improve how we collect and process data
* Learn how major government-backed schemes (ECO4, Warm Homes, Boiler Upgrade Scheme) actually work behind the scenes
Why join One Energy?
* Work with purpose – everything you do will help households cut bills and reduce carbon emissions
* Join a recognised movement – we're B-Corp Pending, proving our commitment to positive impact
* Be part of an award-winning startup – Startup Awards winners, BIBAs finalists, and backed by River Capital
* Collaborative team culture – we're already a team of 10, growing fast, and everyone's voice counts
* Earn while you learn – get a nationally recognised apprenticeship qualification alongside hands-on experience
* Future-proof your career – gain skills in admin, compliance, customer service, and sustainability
Who we're looking for
* Organised with an eye for detail
* Confident communicator (phone, email, or in person)
* Tech-savvy and quick to pick up new systems
* Curious, eager to learn, and up for a challenge
* A team player who cares about making a difference
What you'll gain
* Mentoring and training from experienced colleagues
* The opportunity to grow into permanent roles with One Energy, whether in admin, customer care, compliance, sustainability, or tech
* A chance to be part of a company making a real impact on the UK's Net Zero journey
Job Type: Full-time
Pay: £22,000.00-£26,000.00 per year
Work Location: In person