Accommodation Solutions Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 1 Month Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £20.86 per hour Job Ref: (phone number removed) Job Responsibilities Help improve temporary housing and resettlement services. Advise on moving from temporary to permanent housing. Check if accommodation is suitable and handle issues. Resolve complaints and support tenancy issues. Manage complex cases and prepare for legal challenges. Follow policies to place people in suitable housing. Ensure lettings meet legal and council standards. Manage storage and removal of goods. Answer accommodation queries. Work with teams to find suitable properties. Complete necessary housing forms. Refer for additional support services if needed. Visit households to give advice and manage expectations. Support informed housing choices. Encourage tenancy compliance and address breaches. Review temporary housing use for budget efficiency. Investigate abandoned or misused accommodation. Manage account closures and key returns. Issue notices and work with legal teams. Respond to inquiries and complaints promptly. Contribute to improving policies and services. Maintain positive client and stakeholder relationships. Keep accurate service records. Participate in relevant projects. Ensure health and safety training is attended. Person Specifications Must Have: Knowledge of homelessness and welfare policies. Understanding of housing needs and legislation. Experience with frontline services for homeless people. Good communication skills. Ability to manage workload independently. Commitment to equality and understanding diverse needs. Nice to Have: Experience communicating at all levels. Ability to relate objectives to services. Experience in solving service issues. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed