Role: Hard Services Engineering Manager
Hours: 40 hours a week
Location: Crawley
At Mitie, our people are our greatest strength. We're looking for a Hard Services Engineering Manager to lead hard service disciplines on site, ensuring full statutory compliance and delivering high-quality FM services to the Thales client.
Job Overview
* Ensure full statutory, mandatory, and contractual compliance
* Lead all hard service disciplines across site
* Support the FM team to deliver high-quality services to clients and customers
* Strengthen stakeholder relationships and provide FM resilience
* Optimise systems and processes to improve efficiency and reduce energy use
* Develop understanding of contract commercial and delivery frameworks
* Manage PPM and reactive works to meet SLAs and KPIs
* Line manage engineering teams to maximise productivity
* Drive 100% PDA usage through training, auditing, and compliance
* Maintain engineer training matrix and support development and mentoring
* Manage subcontractors in line with contractual requirements
Role Responsibilities
* Manage additional works, including scope agreement, quotations, and delivery
* Review subcontractor RAMS, issue permits, and ensure compliance
* Ensure certification is uploaded to Maximo, SharePoint, and site records
* Proactively engage clients and key stakeholders to maximise satisfaction
* Ensure all works follow Mitie Safe Systems of Work and H&S policies
* Assist with monthly reporting and FM initiatives
* Promote the One Team ethos across service lines
* Lead health & safety ownership, reviews, huddles, and audits
* Enhance service delivery through cross-functional teamwork
* Build a proactive, customer-focused hard services delivery model
* Challenge supplier quotations and lead energy-saving initiatives
* Support quarterly energy performance reviews
* Attend and represent Mitie at client meetings when required
* Escalate technical issues to the Hard Services and Energy Lead
Required Qualifications
* Experience in M&E environments
* Knowledge of mechanical, electrical, and specialist systems
* Experience managing multi-skilled engineering teams
* Mechanical Engineering qualification
* Water management experience (desirable)
* Strong customer focus and communication skills
* Health & safety knowledge (IOSH Working Safely)
* Full, clean driving licence and ability to work at heights
* Organised, flexible, and able to manage administrative tasks
* Reliable, professional, and able to work independently or as part of a team
There's a place for you at Mitie, join us today!
#J-18808-Ljbffr