Administrator/Receptionist – Forward Leeds Location: Irford House, Seacroft Crescent, LS14 6PA Working Hours: 37 hours per week, Monday-Friday Contract Type: Permanent Salary: £24,243 - £26,667 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About the role: To provide a wide range of administrative and organisational support across head office functions, including the smooth running of reception/head office environment, and administrative support to all employees, visitors, partners, and external stakeholders. Key Accountabilities: Act as the assistant to office manager and be first point of contact for employees, visitors, partners, and external stakeholders, ensuring all contacts are appropriately supported, signposted, or responded to through a variety of channels. Provide a positive first contact and deliver high levels of customer service, ensuring all enquiries and visitors are responded to effectively and appropriately or escalated when required. Complete reception and front of office duties effectively to include maintaining the reception, managing post and deliveries, supporting a range of visitors (parking, access fobs, sign in) meeting preparations. Provide administrative support for a wide range of meetings, including agenda distribution, information gathering and minute taking. Contribute to the improvement of Head Office support by reporting and resolving issues, making suggestions for improvement to the Central Support Office Manager. Support key tasks and projects as required within Central Support teams to meet specific business objectives and operational needs. Undertake continuing professional development including participating in clinical supervision, performance reviews and attending training as/when required. Work in accordance with all relevant legislation, policies & procedures and guidelines – both internal and external. This includes Humankind’s clinical governance framework. Keep abreast of policy and professional development within your area of professional expertise. To promote, adhere to and live our workplace values of being honest, committed and inventive. About you: NVQ 3 in business administration (or equivalent) or demonstrable related experience. Skills Essential or Desirable Proficient in Microsoft Office packages including Outlook, Word, and Teams. Effective interpersonal, organisation and communication skills. Ability to communicate clearly with a wide variety of colleagues, visitors, partners, and external stakeholders, both verbally and in writing. Ability to work with discretion, sensitivity and maintain confidentiality. Ability to prioritise and manage workload within a busy environment. To view the Full Job Description please click here: click here. What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk Closing Date: 2026-02-16 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Next year we’ll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us – and don’t forget to check out the Waythrough jobs on the Humankind job site https://peoplekind.my.salesforce-sites.com/recruit/ Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk