Balmoral Health & Social Care are currently recruiting a dedicated Registered Domiciliary Care Branch Manager to join our friendly and dynamic team in Dundee. If you are passionate about care, have excellent communication and managerial skills, can work under pressure, and have a drive to succeed, then look no further and apply now. ? ? About The Role The ideal candidate will have to ensure the delivery of high-quality care services consistent with the expectations and preferences of service users and commissioners. They should be professional, polite, and attentive whilst also being accurate and should be able to represent the business at a senior level, both internally and externally. Candidates will be responsible for the managerial overview and day to day control of the branch. They will have to manage business performance and ensure effective strategic planning and management for business growth. They should always be prepared and responsive and willing to meet each challenge directly. Job Responsibilities: Ensure that all company policies and the requirements of commissioners and regulators relating to the assessment of service users' needs are complied with fully and consistently. Ensure that the companys systems, including policies and procedures, designed to effectively manage care delivery and promote quality are fully and consistently implemented. To actively solicit the views of service users and commissioners on the services provided. To monitor service compliance with customers' requirements and specifications. Investigate thoroughly and rigorously any complaints received in relation to the services provided. Ensure that complaints are responded to in accordance with recognised good practice and the company's Complaints Procedure. To take effective action to address areas of dissatisfaction, poor performance or failure to meet customers' preferences or expectations. To prepare monthly reports for the Operational Support Managers on complaints received and the action taken in response to these. Co-operate with the Care Inspectorate, Local Authority Commissioners and other auditors examining the service. In liaison with the Trainer and SVQ Assessor, ensure that effective strategies are in place to meet the identified training needs of staff. To maintain all staff are SSSC registered as per regulatory requirements. Ensure that the branch continues to achieve the requirements for Investors in People recognition. Job Skills, Qualifications & Education Requirements Must hold or be working towards an SVQ Level 4 in Health & Social Care/Leadership & Management Award. At least 2 years managerial experience in a care setting. Track record of growing a domiciliary care business. Experience and good track record of business relationship management with Public Sector. Proven track record in managing resources. Proven leadership, interpersonal and communication skills Sound and robust ICT skills and knowledge Additional Requirements PVG Membership SSSC registration (must be maintained) Evidence of ETW in the UK Travelling will be required with this position. Out of Hours working will be required with this position, in line with business requirements. On-Call availability will be required at the start of the role, but this may change and be amended in line with business requirements Job Types: Full-time, Permanent Salary: £35,000.00 per year ADZN1_UKTJ