About the Role
We are seeking a Field Service Engineer to report to our Stirling depot, covering southwest Scotland. The primary focus is to deliver first-class service to internal and external customers, actively seek revenue opportunities, and discuss these with customers, Customer Support Representatives, and your Line Manager.
What You Will Be Doing
* Service and repair Volvo construction and miscellaneous equipment
* Identify mechanical problems using technical knowledge and diagnostic equipment, advising customers accordingly
* Seek additional service revenue opportunities and promote aftermarket solutions
* Work within quotations and time guides, informing management of additional work needed
* Ensure software updates are installed as released
* Complete tablet inputs, electronic reports, and timesheets in real time with detailed work descriptions
* Order and return parts in a timely and professional manner
* Work overtime and respond to call-out requests as needed
* Attend relevant product or systems training courses
Requirements
Knowledge, Skills, and Experience
* Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (NVQ 3/C&G)
* Relevant experience in heavy construction plant repair and maintenance, with competence in diesel engines, transmissions, hydraulics, and electrics
* Advanced diagnostic and troubleshooting skills, with understanding of hydraulics, electrics, and EATS
* Effective communication skills with colleagues, management, and customers
* Cost-conscious mindset to maximize profitability
* Strong problem-solving and diagnostic skills
* Proficiency with computer systems and Outlook
* High attention to detail and conscientiousness
* Responsible, reliable, honest, and trustworthy
* Ability to understand technical literature and systems
Desirable: Experience in Welding and Fabrication
Benefits
Alongside a competitive salary, benefits include:
* 5% Employer Pension contribution
* 25 days annual leave plus Bank Holidays
* Cycle to Work Scheme
* Life Assurance (4x salary)
* Yulife wellbeing app with discounts and vouchers
* Health and mental wellbeing support including counseling and coaching
* Free Will writing service
* 24/7 Doctor access through EAP
* Healthshield Cashplan
* Family-friendly policies
* Company events
Additional Information
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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