We are looking for a seasoned Team Leader to spearhead a new project with a fresh client. This role entails overseeing a team tasked with dealing with outbound call to customers who are unhappy with the service they have been provided. This is a fantastic chance to join a dynamic, rapidly expanding company with real prospects for a long-term career. This position will appeal to team managers aiming to advance their careers by managing agents who handle complaints and customer service for our prominent automotive client. Start Date: Tuesday 26th May 2025 Salary: £30,000 pa + Performance Bonus Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am to 6pm on rotation Where: Glasgow City Centre Location - Up to 4 weeks office-based then when you have been signed off from training and are deemed competent, there is the option to work on a Hybrid basis (3 days office 2 from home). Attendance: No holiday will be permitted during the training period. Job Responsibilities: Team Management: Oversee daily operations of the contact centre team, ensuring efficient workflow and high performance. Performance Monitoring: Track and evaluate team performance against key metrics, providing feedback and coaching to improve outcomes. Customer Support: Ensure the team delivers exceptional customer service, handling inquiries, complaints, and requests effectively. Training and Development: Identify training needs...