INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC5 £26, - £28, (Pro Rata)
North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.
The role involves responding to a wide range of enquires in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels so this is an exciting time to join our team and shape our customer experience.
To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.
An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.
Work Patterns Available
Post 1 (Permanent) (17.5 hours)
Monday & Tuesday 8.45am to 4.45pm and Wednesday 8.45am to 12.15pm
Post 2 (Permanent) (17.5 hours)
Wednesday 12.45pm to 4.45pm, Thursday 8.45am to 4.45pm and Fri 8.45 to 4.15pm
Posts 3 to 5 are temporary for a period of 6 to 9 months for maternity leave cover.
Post 3 (Temporary) (17.5 hours)
Monday, Tuesday 8.45am to 4.45pm and Wednesday 8.45am – 12.15pm
Post 4 (Temporary) (17.5 hours)
Wednesday 12.45- 4.45pm, Thursday 8.45am to 4.45pm and Friday 8.45am to 4.15pm
Post 5 (Temporary) (13.5 hours)
Thursday 8.45am to 4.45pm and Friday 8.45 to 4.15pm
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.