As a Lead Wing Pharmacy Technician you will be working as part of the HCRG Care Group Team at HMP Norwich. You are responsible for delivering safe, effective, and high‑quality medicines services to prisoners and for the efficient operational management of pharmacy services across the prison wings, supporting both the pharmacy team and wider healthcare colleagues.
Benefits:
* AFC Band 6 Salary & NHS Pension
* Free tea, coffee and milk at your base location
* Membership of My Reward Hub, giving you access to discounts on every day purchases and cashback and voucher offers for treats for you and those special to you
* Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
* Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well career coaching and counselling
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
* An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
Main Responsibilities
* Lead and manage the day‑to‑day operational delivery of wing‑based pharmacy services, ensuring a safe, legal, and high‑quality medicines service within a secure prison environment
* Provide professional leadership, supervision, and development of Wing Pharmacy Technicians, including workforce planning, training, performance, and absence management
* Drive medicines optimisation and service improvement, supporting formulary management, cost‑effective prescribing, and medicines management strategies in collaboration with the Lead Pharmacist
* Ensure compliance with medicines legislation, prison standards, and local/national policy, including accurate Controlled Drug management and incident reporting
* Oversee stock management, medicines distribution, and secure transport of pharmaceuticals across the prison
* Support clinical activity on the wings, including medicines administration, reconciliation, prescription management, audits, and pharmacy‑led clinics
* Investigate and report medicines‑related incidents, undertake audits, and contribute to governance, quality improvement, and risk management
* Deliver and support training for healthcare staff, including medicines policies, administration competencies, and safe use of homely remedies
* Act as a key liaison with healthcare teams, senior management, and external agencies to ensure a responsive, joined‑up medicines service
Ideal Candidate
Essential
* BTEC or NVQ level 3 in pharmaceutical sciences or equivalent
* Registered with the GPhC
* Knowledge of legislation and good practice in relation to medicines
* Experience of stock control
* Experience of managing people in team leader or line management capacity
* Ability to monitor and assist in management of medication budget
* Experience in use of Excel to produce tables and charts
* Experience of working in a multidisciplinary team
* Experience managing pharmacy technicians and related professionals
* Good attendance record and willingness to participate in weekend/bank holiday rota
* Experience working in a prison setting as pharmacy technician desired
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
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