Job description Business Analyst - SaaS Location: Hybrid (Co. Antrim) Contract type: Permanent Eligibility: UK work authorisation required (no sponsorship available) Our client is looking for a proactive SaaS Business Analyst to join the Onboarding team. In this role, you'll be the link between customers and delivery teams, making sure onboarding runs smoothly, processes are efficient, and clients get the best possible start with their new platform. If you enjoy turning complex requirements into clear solutions and thrive in a space where people, process, and technology meet-this could be a great fit. Why join? * Help shape how new clients are onboarded to a growing SaaS platform * Collaborate with global teams and a wide range of stakeholders * Drive process improvements and efficiencies that make a real impact * Be part of a supportive culture that values innovation and growth What you'll be doing: * Working with clients and internal teams to capture and document business requirements * Translating needs into clear functional specs for technical teams * Mapping and improving onboarding processes, spotting gaps and opportunities * Facilitating workshops and feedback sessions with stakeholders * Creating and maintaining clear documentation - user stories, process maps, SOPs * Supporting smooth handovers between product, onboarding, and customer success teams What you'll bring: * 3+ years' experience as a Business Analyst in SaaS, tech, or digital delivery * Familiarity with onboarding or client lifecycle processes * Strong workshop facilitation and stakeholder management skills * Knowledge of business analysis tools and frameworks * Experience in change management and process improvement Interested? Contact Justin Donaldson to learn more or apply below. Skills: Business Analyst Saas Agile Jira