Overview
Join to apply for the Customer Service Advisor role at Bike Builders Bible Inc.
We are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46. This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period. You must be willing to work within the alcohol industry to be suitable for this role.
Responsibilities
* Working as part of a team, liaising with established prestigious UK clients and hospitality site leads such as hotel, bar, and restaurant managers.
* Providing customer support including delivery updates, problem-solving, feedback, complaint handling, shortages, and damages.
* Maintaining a good telephone manner and being computer literate.
Qualifications and Experience
* No previous experience is needed as the company is looking for the right personality; a stable work or education history is essential.
* Previous customer service, high-end retail, or hospitality experience would be an advantage.
* Computer literate (operating various in-house systems) and proficient with Microsoft Excel.
* Good English speaking/reading/writing skills and a friendly personality.
* Ability to travel to Hams Hall (public transport is very limited).
Hours Of Work
* Day shifts (various; details explained over the phone).
* Monday to Friday.
* 40 hours paid per week.
* 30 minute unpaid lunch break.
Salary
* £12.21 per hour, rises to £12.50 per hour after 12 weeks.
* Weekly pay (every Friday).
Additional Benefits
* Free parking and free tea and coffee.
* Team building events such as summer BBQ / sports day.
* Immediate start, ongoing work and potential progression within a global logistics company.
* Training provided and a relaxed dress code.
* 30 days annual leave pro-rata once on a permanent contract.
Requirements
* Computer literate and able to operate various in-house systems.
* Strong work history and good level of English.
* Good telephone manner and friendly personality.
How to Apply
If you are interested in applying and meet the requirements for the role of Customer Service Advisor, please click apply now below.
Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector. www.rapieremployment.co.uk
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