Technician (VAS/Field Service) - Ipswich
We have an exciting opportunity for a skilled and motivated Field Service/VAS Technician to join our team in Ipswich. This role offers up to £20.50 per hour with options to earn on VAS call outs, plus a £1,000 joining bonus payable after 6 months' service. The role rotates weekly with hours 08:00-16:30, Monday to Friday. Week 1 – Field Service; Week 2 – VAS/on site.
VAS payments
* £155 standby payment when on rota (extra for bank holidays)
* £60 for each call out (between 22:00 Fri to 06:00 Mon) and £30 for all other times when not on shift
* Overtime paid in line with your terms and conditions when outside working hours
* Company van
What You Will Do
* Carry out inspections, diagnostics, repairs, and maintenance on Volvo trucks and related equipment
* Provide on-site technical support and breakdown assistance to customers
* Deliver high standards of customer service and build positive relationships with clients
* Accurately complete job cards, reports, and other paperwork
* Keep up to date with Volvo product training and technical developments
* Work as part of a skilled, customer-focused team
* Field Service will carry out repairs on customer sites as required
* Attend/work within site workshops when not required on customer sites
What We Offer
* Competitive salary up to £20.50 per hour + VAS payments
* Overtime pay: time and a half Mon to Sat; double time Sundays/bank holidays
* Generous Pension Plan
* Health cash plan + dental insurance
* 25 days holiday + bank holidays, rising to 30 with service
* Maternity & Adoption Leave 6 months full pay, moving to 6 months half pay; Paternity 2 weeks leave with further 3 weeks in first 3 years
* Employee savings and retail discounts
* Cycle to work scheme
* Discounts for family and friends on High Street retailers, theme parks, hotels, travel and more
* Career development opportunities and in-house training
* Wellbeing support through our online Wellbeing centre
Who You Are
* You’ll hold a City and Guilds, an NVQ3 or an equivalent qualification; apprenticeship in the HGV industry or equivalent experience, with relevant experience in the commercial vehicle industry
* Basic knowledge of Word, Excel and Outlook; computer literacy
* Basic working knowledge of vehicle technology
* HGV Class 1 or 2 / PSV license would be ideal but not essential
Apply today and help keep the world moving with Volvo Trucks.
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