Description Performance Manager – Lead, Coach, and Inspire Location: Oxford (OX4 1JH) – Onsite, Mon–Fri, 9–5 Salary: Circa £37,000 – £43,000 pro rata Contract Type: Part time (3 days a week) Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast-paced, target-driven environment where every day is an opportunity to change someone’s life? If so, Fedcap wants you to join our mission! Drive Performance. Inspire Success. As a Performance Manager, you’ll lead a high-impact team of Employment Advisers, driving them to exceed targets, deliver meaningful support to jobseekers, and make a lasting difference in your local community. You'll be coaching, motivating, developing, and guiding individuals to deliver exceptional customer service, achieve KPIs, and grow both professionally and personally. This is more than a management role. It’s a chance to lead with purpose. What You'll Be Doing Lead and develop a team to hit performance, quality, and customer service goals. Use your coaching skills to build a high-performing team through daily support, reviews, and performance management. Inspire through action – prioritising underperformance and unlocking your team's full potential. Foster strong relationships with stakeholders and employers to ensure steady customer flow and new opportunities. Drive employer engagement and commercial growth in the local market. What You Bring Proven success in team leadership within a target-driven, customer-facing environment. A natural coach – able to spot potential, guide development, and build confidence. A performance mindset, able to interpret data, drive improvements, and think strategically. Strong understanding of employability services, employment law, and diversity & inclusion. An NVQ Level 5 in Management & Leadership (or equivalent) is ideal. Why Join Fedcap? At Fedcap, we believe good work changes lives. As a not-for-profit organisation, we’ve helped over 35,000 people in the UK find sustainable employment – improving families’ lives and local communities. You'll be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation. What’s in It for You? 33 days' annual leave (including bank holidays) Pension contribution up to 5% Monthly benefits scheme worth up to £500 Free life assurance (4x annual salary) Accredited development and leadership training 24/7 Employee Assistance Programme for you and your family Ready to Lead with Purpose? If you’re an enthusiastic leader, passionate about coaching teams and creating real change, we’d love to hear from you. Apply today and be part of something bigger. INDHP