IT Manager
To £55K plus car plus benefits
My client is looking to recruit an IT Manager/Supplier Relationship Manager to oversee an existing Managed Service Provider relationship and ensure delivery meets both business and technical requirements.
Within this role, the IT Manager will:
* Act as the primary relationship owner for the MSP
* Chair weekly service reviews and monitor SLA compliance
* Maintain service quality metrics
* Coordinate critical incidents and user escalation
* Drive forward continuous improvement
* Track IT expenditure against budget, maintain the IT asset register and manage the hardware life cycle accordingly
* Take ownership of the Purchase Order system for all IT procurement
* Monitor project progress and budget, working closely with key stakeholders to define business need.
* Manage the change request process
* Oversee Security, regulatory and compliance issues coordinating incident response and vulnerability remediation.
As IT Manager, you will be able to demonstrate the following:
* Proven track record in a Senior IT Technical/Managerial role
* Proven MSP or Vendor relationship management skills
* Hands on experience of IT infrastructure to include cloud technologies, physical Servers, networking, cyber security and storage
* Expertise in Azure, MS 365 and AD
* Accreditation on ITIL, Prince2, APM would be highly desirable.
This role does necessitate travel to sites throughout the UK and as such a valid driving licence is required.
In return, you will be offered an attractive salary and benefits package.
Please forward your CV for immediate consideration.