Are you an organised, detail-oriented professional with a passion for supporting high-quality patient care? We’re seeking a dedicated Medical Administrator to join our friendly and professional team at Buxton Medical Practice, where every day brings variety and the opportunity to make a real difference to the smooth running of our patient services. If you take pride in accuracy, confidentiality, and helping a healthcare team deliver excellent care, we would love to hear from you.
Responsibilities
* Inputting and maintaining accurate patient data on the practice medical system, including consultations, investigations, and correspondence.
* Producing and checking reports, searches, and patient letters to ensure data accuracy and completeness.
* Managing and maintaining computer systems, performing backups, troubleshooting, and supporting colleagues with IT queries.
* Assisting in the management of appointments and workflowing information using Docman (or future replacement systems).
* Supporting Quality and Outcomes Framework (QoF) reporting through accurate data entry, searches, and returns.
* Providing occasional cover for reception duties, including patient enquiries and appointments, as part of a shared rota.
* Helping to maintain an efficient, confidential, and welcoming practice environment.
To correctly input and check data entering the medical system. To then use the system to produce appropriate reports, searches and letters. You will also help in controlling the system with backups, maintenance and training. At all times being aware of the importance of proper procedure, confidentiality and accuracy of information. You will ensure to keep the practice computer system running efficiently and effectively, both by personal knowledge and use of help lines. The role also incorporates sometimes within the reception area as per respective rotas and holiday/sickness cover.
Key Success Measures
* Input onto the medical system which must include all clinical investigations, letters and results. This is through either direct input, scanning or links.
* Input consultations and visits when requested by the medical staff and doctors.
* All medical search criteria.
* Updating of all incorrect or ambiguous data.
* Design and run report parameters as requested.
* Produce monthly/quarterly/annual returns for required and approved agencies as well as the practice.
* Production of standard patient letters.
* Managing the computerized appointments system.
* Work flowing the appropriate information to colleagues using the Docman (or any future replacement) system.
Key Areas of Responsibility & Accountability
* As the organisation may change from time to time, you will be expected to meet the operational requirements.
* Any other reasonable duties as required from time to time.
* Backup of computer and other IT systems.
* Maintenance and troubleshooting of IT systems.
* Checking and acting upon the practice email.
* To keep abreast of new information technology, medical terminology and developments.
* Helping to teach other staff the computer systems installed in the GP practice.
* Covering for colleagues for sickness, holiday or other absence.
* Taking part in tea, coffee and washing up rota.
* To keep the general working areas tidy.
Behavioral Skills
* We value our people through a coaching culture offering staff engagement, wellbeing support, career progression and inspirational, visible leadership.
* At the heart of everything we do, you will find our CARE values principles, standards and behaviours we live by: We CARE for you. We are always.
* Compassionate
* Acomplished
* Respectful
* Encouraging, flexibility to assist colleagues and cover reception or secretarial duties as required.
Qualifications Essential
* GCSE grade A to C (Grades 4-9) in English and Maths
Person Specification Additional Criteria Essential
* Flexibility to assist colleagues and cover reception or secretarial duties as required.
Experience Essential
* Previous experience in an administrative or IT-based role, ideally within a healthcare or medical setting.
* Excellent computer literacy and attention to detail, with the ability to manage data accurately and confidentially.
* Strong communication skills, both verbal and written, and the ability to work effectively within a busy, multi-disciplinary team.
* A proactive approach to problem‑solving and the confidence to manage your own workload.
Benefits
* Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays (Pro Rata / Per Annum)
* Health Cash Plan
* Access to the DHU Hub
* NHS Pension Scheme
* Car Lease Scheme
* Cycle to Work Scheme
* Enhanced Maternity/Paternity Leave
* Referral Programme
* Birthday Leave Guarantee
* Free Parking
* Professional Development
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