Overview
Are you a systems-focused engineer who thrives on solving complex technical challenges and keeping critical environments running at their best? We are looking for a Customer Service Engineer to join our team in Crawley, Sussex. This is a global support role with third‑line support responsibilities for the Customer Service Engineering team, playing a key part in the design, build, and ongoing support of customer solutions across a complex technical environment. This is a fantastic opportunity for someone with strong troubleshooting ability, broad systems knowledge, and a passion for delivering resilient, secure, and high‑performing server and network solutions in a global setting.
Responsibilities
* Build and configure server systems from the ground up
* Carry out pre‑installation hardware and software staging and configuration
* Support technical project builds, quality assurance activities, and solution rollouts
* Participate in beta testing for new and modified code, providing detailed feedback to improve performance and usability
* Provide high‑level factory support to global deployment teams, first‑line site administrators, and second‑line factory support teams
* Produce technical documentation including whitepapers, bulletins, installation guides, and system diagrams
* Work within ISO processes, applying structured troubleshooting methodologies and high technical standards
* Implement, manage, and troubleshoot backup systems, antivirus tools, data replication technologies, and server operating systems
* Ensure systems remain secure through effective patch management and adherence to best practice
* Share knowledge and provide technical guidance to Global Support teams
* Take part in scheduled and rotational out‑of‑hours third‑line support for production customer systems
Qualifications
* Broad working knowledge of Airport IT systems
* Strong understanding of the TCP/IP protocol suite
* Ability to carry out independent technical research and problem‑solving
* Experience with imaging software
* Proficiency in scripting and automation tools including Win32, SQL, PowerShell, and Ansible
* Strong knowledge of server operating systems, particularly Windows Server (2012 to 2025) and Red Hat Enterprise Linux
* Good understanding of databases such as Oracle, SQL Server, SQL Express, Elasticsearch, MongoDB, and Redis
* Hands‑on experience with security tools such as CrowdStrike, backup technologies, and data replication solutions
* Strong analytical and troubleshooting skills, with the ability to support complex global environments
* A degree in Science, Technology, Engineering or Mathematics (STEM), unless prohibited by local laws or regulations
* Typically, 5+ years of relevant experience
At Collins Aerospace
At Collins Aerospace, you will be part of a global team working on critical systems that support customers around the world. You will have the opportunity to apply your expertise in a fast‑moving technical environment while continuing to grow your skills and career.
Benefits
* Attractive compensation package
* Private Medical Insurance
* Health & Wellbeing Cash Plan, including dental, optical, therapy, chiropody, and health screening
* Fantastic pension scheme with a 2:1 employer match up to 10%
* Life Assurance and Group Income Protection Scheme participation
* 25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year
* Flexible working
* Employee Discounts and Flexible Benefits platform
* Staff discounts
* Support with professional fees
* Employee Assistance Programme (EAP)
* And much more
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