An exciting opportunity now exists for a first line support / helpdesk ICT Technician to work closely within a team of other ICT Technicians in a busy Multi Academy Trust (MAT).
To support the ICT Manager and other ICT Technicians with supporting staff and students using the ICT system within the Trust.
You will have good communication and telephone skills and be dedicated to providing a professional level of customer service. The ability to communicate clearly and concisely is key for this role as you will be dealing with a variety of end users including upper management.
You will need to guide teachers, students and support staff whilst using ICT equipment to aid the learning process and to aid staff to complete their jobs. You will help training of staff to enable teachers to teach their lessons effectively.
You will assist the Trust to deliver ICT innovation and have a part in the development and implementation of new technologies in education.
The role is for 37 hours per week, 52 weeks per year.
A working knowledge of SIMS (School Information Management System) would be a distinct advantage.