In a NutshellAn exciting opportunity has arisen here at Pennyhill Park, we're actively recruiting for a Front Office Manager to lead Front Office by delivering the highest levels of service to all hotel guests and visitors. Co-ordinate all Front of House team functions and activities. To be a role model, motivate and lead the team. To champion the very highest levels of guest care to ensure we're creating happiness in amazing places.Package DescriptionAnd now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesEAP provided by Hospitality ActionHospitality Essentials discount platform — giving you access to 1,000 shopping discounts, cashback deals, and online exercise, wellbeing & finance guidesMeals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeMain ResponsibilitiesLots to do but lots of funOur successful Front Office Manager will;Oversee and manage all Front of House departments (Guest Services, Nights & Switchboard) to ensure all guests receive the service required from a five star establishment and that team members create happiness in amazing places where possibleChampion and raise awareness of guest profilingEnsure all systems, processes, and SOP's are up-to-date and are regularly reviewedTraining and development of the teamWork with the People & Development team to effectively recruit new team membersManage wage percentage with costed rostersTo promote revenue awareness and maximise sales and upselling opportunitiesAct as a lobby host at key timesCarry out Duty Management shifts as and when required The Ideal CandidateAre you right for us?Our successful Front Office Manager will have;Experience at a similar level from within a luxury hospitality environmentKeen and enthusiastic attitude coupled with drive and energyAbility to work under pressure and multitaskExceptional communication skills, both written and verbalPC literacy including excellent working knowlegde of Hotel PMSAbility to contribute and influence at a senior level within the businessAmbition to succeed, willingness to work hard and strong desire to learnProven team leadership skillsFlexibility to work hours required by the businessInnovation, creativity and attention to detailConfident and 'Exclusive' personalityHave the right to work in the UK About The CompanyAre we right for you?We expect a lot but we'll give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are.We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.We need extra milers. So if you think the job description is all you have to do, then we're not for you. You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.