Salary:Up to £35,00 per annum and 5% Bonus
Location: Bradford, BD4 6SE
Full Time, Permanent position
Job Description
As theSite Operations Manager, you will beresponsible for the full operational and financial delivery of IntegratedFacilities Management services – primarily soft and catering services – at akey client site. You will lead a high-performing team to ensure contractual,statutory, and client-specific requirements are consistently met and exceeded.Acting as the primary Sodexo representative on-site, you will manage dailyservice delivery, foster client relationships, drive operational excellence,and support strategic growth.
Key Responsibilities
* Lead daily delivery of scoped services (soft & catering) ensuring compliance with KPIs and SLAs.
* Motivate, manage, and develop an effective site-based team; ensure all personnel are trained and competent.
* Act as the primary client contact for all services, ensuring satisfaction and fostering long-term partnerships.
* Ensure full compliance with all health, safety, environmental (HSE), food safety, and legislative requirements.
* Monitor and manage site budgets, labour tracking, and operational expenditure in line with financial targets.
* Identify and implement innovative service improvements and cost-saving initiatives.
* Support the Account Manager in delivering strategic and client-specific objectives.
* Conduct formal monthly reviews with the client and ensure positive audit outcomes.
* Ensure performance management systems are used to assess and drive team excellence.
* Manage HR processes including recruitment, onboarding, training, absence, and performance reviews.
* Maintain accurate records using Sodexo systems (SAP, UDC, etc.)
Key Deliverables / Accountabilities
* Achievement of financial targets including full budget ownership and cost management.
* Compliance with Sodexo and client HSE standards, policies, and procedures.
* High levels of client satisfaction through effective relationship management and service delivery.
* Continuous people development and team engagement.
* Support organic business growth and operational development initiatives.
* High performance on internal and external audit scores.
Experience & Knowledge:
* Proven operational management experience in a similar Facilities Management environment.
* Experience in soft services and catering delivery within a standards/compliance-driven organisation.
* Background in managing multi-disciplinary teams and service contracts.
* Demonstrated success in building strong client relationships and driving business growth.
* Experience working with performance management systems and budget accountability.
Skills & Qualifications:
* IOSH Health & Safety qualification (or equivalent).
* IT literate with proficiency in Microsoft Office and enterprise systems (e.g., SAP).
* Strong financial acumen; ability to interpret and act on financial data.
* Excellent interpersonal, communication, and negotiation skills.
* Effective people management including training, development, and performance management.
* Ability to identify and implement innovation and change initiatives.
* Broad understanding of FM commercial models and trends.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chanceto be part of something greater.
Belongin a company and team that values you for you.
Actwith purpose and have an impact through youreveryday actions.
Thrivein your own way.
We also offer a range of perks, rewards and benefitsfor our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all.As the global leader in services thatimprove the Quality of Life, we operate in 55 countries, serving over100million consumers each day through our unique combination of On-Site Foodand FM Services, Benefits & Rewards Services and Personal & HomeServices.
We are committed to being an inclusive employer. Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer.We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.
Ready to be part of somethinggreater?
Belong in a team,thrive in service.
Sodexo reserves the right to closethis advert early if we are in receipt of a high number of applications