Job Description
Monday-Friday, 40 hours
Salary - £30,500 p.a.
BaxterStorey is on the lookout for an inspirational, customer-focused Reception Supervisor to oversee a small, dedicated reception team within the city offices of a prestigious corporate law firm. This is a fantastic opportunity for someone who is passionate about service excellence and thrives in a professional, client-facing environment.
The Role
As Reception Supervisor, you will be the first point of contact for clients and visitors, setting the tone for a warm, professional, and welcoming experience. You will supervise the reception team, ensure smooth day-to-day operations, and maintain exceptional service standards in line with client KPIs.
You will work closely with the Site Manager, Client Services Manager, and the wider Workplace Services team to ensure seamless front-of-house operations.
Key Responsibilities
* Deliver a professional and friendly front desk service at all times
* Supervise and support the reception team, acting as their first point of contact
* Maintain a tidy, organised, and welcoming reception and client area
* Manage shared mailboxes and visitor sign-in procedures, including issuing visitor badges
* Communicate effectively with staff regarding visitors, deliveries, and messages
* Provide administrative support, including reporting and office supply management
* Support the Site Manager and act on their behalf when required
* Ensure service standards are consistently met across the client floor
What We’re Looking For
Skills & Experience:
* Strong interpersonal and communication skills
* Excellent organisational and multitasking abilities
* High attention to detail and accuracy
* Calm and adaptable under pressure
* Confidence using Microsoft Office (Outlook, SharePoint, OneDrive, Forms)
* Experience with booking-in systems is desirable
Attributes:
* A positive, flexible, and professional attitude
* A strong team player who is honest and trustworthy
* Willingness to learn, grow, and progress
* Culturally aware with strong work ethics
* Able to remain calm, tactful, and persuasive in challenging situations
What’s in It for You?
* Salary of £30,500 per annum
* Workplace pension scheme
* 20 days’ holiday, rising after two years, plus your birthday off
* 24/7 confidential employee helpline
* Cycle to work scheme
* Access to a wide range of discounts and benefits
* Ongoing learning, development, and career progression opportunities
Additional Information
For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.
We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Come be a part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.