Overview
Are you an excellent people manager with the ability to shape and influence service change? Do you have the proven ability to translate a challenging, fast moving and complex agendas into reality? If so, the Surgical Division is on an exciting journey of improvement and development to ensure that our services are focused on quality and safety. We currently have an exciting opportunity for a highly motivated and enthusiastic leader to join us and embrace the journey of continuous improvement and transformational change.
Reporting to the Divisional Director of Operations, you will directly manage the ENT/Audiology, OMFS and Dermatology Directorate. You will be responsible for ensuring operational safety, efficient and effectiveness of services, effective clinical governance and risk management, and budgetary/ workforce management.
Who should apply? You should be enthusiastic; experience senior leader looking to develop and expand your NHS managerial career. You must be able to demonstrate a strong performance focus and evidence sustained recovery and transformation services you have managed to date. You must be an experience manager who can lead a large team effectively ensuring performance and activity targets are achieved. You should be able to demonstrate how you have worked collaboratively and successfully with clinical teams. Finally, you should be passionate about improving care and up for a challenge.
About us: Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester. Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. We are committed to recruiting the best people to work with us. Our values underpin our everyday work and remain firmly at the heart of all we do: Being open and honest; Ensuring people feel cared for; Showing respect to everyone. We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System. We are proud to have achieved Timewise accreditation. DBS Checks and Costs Any applicants offered posts requiring a DBS check will have the cost of this check deducted from their salary.
Details Date posted: 12 March 2026 | Pay scheme: Agenda for change | Band: Band 8b | Salary: £64,455 to £74,896 a year | Contract: Permanent | Working pattern: Full-time, Flexible working
Job locations include Charles Hastings Way, Worcester; Kidderminster General Hospital, Bewdley Road, Kidderminster; The Alexandra Hospital, Woodrow Drive, Redditch.
Main duties and responsibilities
PERFORMANCE
* To ensure that the operational performance of the Directorate is effectively managed to meet agreed objectives and targets.
* To work in close conjunction with the Director of Operations, Clinical Directors and Matrons to set and deliver the Directorate objectives, in line with Divisional and Corporate targets and strategies.
* To manage and deliver income and expenditure (I&E) balance on the budget devolved within the Directorate.
* To plan and monitor performance against all activity targets and other service objectives.
* To ensure that all national and locally agreed waiting times and bookings targets are understood within the Directorate and met.
* To work closely with Cancer Services Team to ensure the appropriate monitoring and delivery of cancer targets.
* Prepare and plan to meet inspection criteria for external reviews such as cancer peer review, external QA audits and CQC inspections as appropriate.
* Alongside the Directorate Management team, to take responsibility for the delivery of national performance indicators relating to the clinical service.
FINANCIAL MANAGEMENT
* To be accountable for the delivery of income and expenditure (I&E) balance for the Directorate. This will involve a close, professional working relationship with the Directorate Finance Manager and the establishment and maintenance of an effective performance management system within the Directorate.
* To develop business cases and present to the divisional team. These will often involve complex financial / activity analysis using financial modelling.
* To participate in pricing and costing, working towards relating patient activity, by diagnostic condition to expenditure.
* To ensure compliance with Standing Financial Instructions (SFI).
BUSINESS / POLICY / PLANNING
* To deliver the annual capacity and business planning process for the Directorate. Identify annual objectives, productivity and efficiency schemes, cost pressures, capital bids and workforce plan as part of this process, to agreed timescales.
* To support the Clinical Director, Matrons / Ward Managers, Departmental Managers and other key personnel within the Directorate to strategically review their services and identify areas for improvement and efficiency.
* To work closely with the finance and business teams to develop innovative methods of income generation (fully understanding the implications of patient choice), financial control, strategic planning and submission of bids for local and national funding.
* To draft business cases / briefing documents and papers, for submission by the Divisional Medical Director / Director of Operations to the relevant senior advisory and decision making committees
* To effectively manage the implementation of agreed outcomes from submitted papers / reports as detailed above.
* To ensure the review and update of policies / procedures and working practices across the specialities / departments within the Directorate to ensure standards of practice are maintained. To contribute to the update and rewriting of Trust wide policies.
* To ensure all Trust policies are adhered to within the Directorate.
* To undertake project work as directed by the Director of Operations.
TRANSFORMATION
* To lead Directorate clinical teams in service redesign/ improvement and clinical strategy development.
* To lead and advise the Divisional Team on the development and implementation of strategies within the Directorate that respond to key national initiatives.
* To identify opportunities to work with partner organisations in the integrated care system and regional tertiary services which improve the way services are delivered to the local population.
PEOPLE MANAGEMENT
* To motivate and take line management responsibility (direct and delegated) for all non-clinical staff within the Directorate, with direct line management of the Directorate admin team.
* To work with the Clinical Director and Matrons to provide leadership to all staff across the Directorate.
* To ensure appropriate implementation of Trust HR policies.
* To oversee the effective recruitment, induction, training and development of all non-clinical staff within departments across the Directorate, ensuring that each member of staff has a robust appraisal.
* To support the Clinical Director in the monitoring and management of medical staffing in the Directorate, including job planning, workforce planning, recruitment and ensuring robust rota management is in place.
* To ensure Junior Doctor compliance in relation to European Working Time Directive, working closely with Clinical Directors to achieve this.
* On behalf of the Director of Ops review workforce plans with heads of department, corporate staff group leads and HR to ensure appropriate and effective workforce planning in short, medium and long term scenarios.
* To ensure effective communication channels with all team members are established, maintained and developed within the Directorate.
* To work closely with the Human Resources team in developing a partnership working framework with staff representatives within the Directorate.
* To manage compliance with HR key performance indicators including the development of action plans for improvement.
GOVERNANCE
* To work alongside the Clinical Director and matrons to ensure the Directorate deliver all aspects of the Trust quality improvement strategy; maintaining the highest standards in quality, safety and patient experience for service users.
* To develop a strategy to enhance quality standards within the Directorate in line with the overall objectives of the Trust. Establish appropriate mechanisms to monitor achievement and take action in the event of underperformance.
* To work with the Divisional governance team and Directorate management team to ensure that appropriate processes are in place for the management, monitoring and escalation of governance concerns within the Directorate. These should be in line with Divisional, Trust and external processes.
* To ensure effective risk management and incident reporting within the Directorate.
* To be ensure effective complaints management within the Directorate, including adherence to timescales for completion.
* To support the clinical team in implementation of operational changes resulting from governance or quality concerns, tying resource requirements into financial and workforce planning and leading on implementation of change.
* To be involved with Directorate quality improvement initiatives, in line with the Trust single improvement methodology.
* To identify opportunities for change that will improve or assist the development of clinical practice and which lead to improvements in quality or efficiency within the Directorate.
CORPORATE & ON CALL DUTIES
* To participate in the Trusts management on-call rota.
* To investigate / hear internal staff grievances / complaints from other Divisions as required.
Qualifications
* Experience Essential
* Experience at a senior management level in an acute setting to include the following:
* Proven record of pro-active management to achieve key performance targets.
* Demonstrable experience of service re-design/ business planning and change management initiatives.
* Track record of effective financial management including delivery of efficiency savings, income and expenditure targets.
* Experience in managing and responding to a range of operational issues.
1. Skills/ Knowledge Essential
* Ability to analyse issues and make judgements on a wide range of general management subjects e.g. Finance, HR, quality, environment and external issues.
* Excellent communications skills including the ability to make effective formal presentations and informal approaches to a wide range of audiences, adapting the style and method of communication as appropriate.
* Able to form effective working relationships and partnerships across professional groups/ divisional boundaries and maintain personal credibility.
* Well-developed IT skills to manage and report on complex performance management information.
* Ability to conduct negotiations with others in the organisation and externally.
* Ability to quickly grasp new ideas/concepts.
* Ability to influence and motivate staff to deliver targets.
* Ability to critically analyse and interpret complex management and patient information and data sets to support decision making and service improvements.
* Evidence of participation in strategic management processes and their application e.g. financial and workforce planning,
* Knowledge of the financial flows in the NHS and the impact on service planning.
* Demonstrate a working knowledge of employment law and good HR management practice.
* Knowledge and understanding of national strategies/policy concerning patient care and national plans.
* Knowledge of the clinical and corporate governance agenda and role of the CQC.
* Knowledge of the inspection and regulation environment in which the trust operates.
Trust Values and Behaviours
* Essential: Able to demonstrate our Trust values and behaviours: -
* Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.
* Ensuring people feel cared for we all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.
* Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.
Qualifications
* First degree or professional academic qualification
* Relevant Management qualification or equivalent
Desirable
* Masters degree and / or equivalent experience
Personal Qualities
* Pragmatic diplomatic management of situations and processes.
* Displays strong motivation and commitment to success.
* Ownership of personal development.
* Resilience to work with competing demands and maintain high quality work.
* Able to travel between sites.
* Able to take part in trust wide on call rota.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Worcestershire Acute Hospitals NHS Trust
Address: Charles Hastings Way, Worcester, Worcestershire, WR5 1DD
Employer's website: https://www.worcsacute.nhs.uk/
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