Overview:
We are working on behalf of a well-established independent insurance brokerage in Harrogate that is seeking a confident and experienced Claims Specialist to manage a portfolio of commercial claims. This is a client-focused role where you will take full ownership of the claims journey, providing expert advice and hands-on support from first notification through to settlement.
The business prides itself on delivering a highly personal and responsive service. You will work closely with Account Executives and directly with clients, acting as their trusted advocate during what can often be a challenging time.
Key Responsibilities:
* Manage end-to-end claims processes for a range of commercial lines, including property, liability, motor, and business interruption.
* Liaise with insurers, loss adjusters, and other third parties to ensure timely and fair outcomes for clients.
* Maintain accurate and up-to-date records of all claim files and communications.
* Provide expert advice and regular updates to clients, managing expectations and ensuring transparency.
* Assist Account Executives with pre-claim guidance and advice during policy placement when necessary.
* Proactively identify and flag trends or risks within the claims portfolio.
* Support the business in maintaining excellent client retention by delivering a high standard of service.
Requirements:
* Minimum 2 years experience handling commercial claims, ideally within a broker environment.
* Strong technical knowledge across a range of commercial insurance products.
* Excellent communication and negotiation skills.
* A proactive and empathetic approach to client service.
* Strong organisational skills and attention to detail.
* Experience using Acturis or similar insurance systems is desirable.
* Cert CII qualification is preferred but not essential.
Whats On Offer:
* Competitive salary of £35,000
* Opportunity to join a stable, independent brokerage with a strong local reputation
* Supportive working environment with a close-knit team
* On-site parking and flexible working options
* Clear career development path with support for further professional qualifications