Guest experience manager

Guest Experience Manager North Wales Competitive Salary Up to 10% Annual Bonus Live-in Accommodation Available (subject to availability) Create memorable experiences. Lead an exceptional team. Box Leisure Recruitment is delighted to be recruiting for an experienced Guest Experience Manager on behalf of one of the UK's leading holiday and leisure operators. This is an exciting opportunity for a passionate hospitality professional to lead a Guest Experience team, delivering outstanding service while creating memorable experiences for guests and owners alike. If you thrive in a fast-paced environment, enjoy leading high-performing teams and have a genuine passion for customer service, we'd love to hear from you. The Role As Guest Experience Manager, you'll lead and inspire a dedicated team, ensuring every guest interaction exceeds expectations. You'll be responsible for driving service standards, developing your team and ensuring the smooth day-to-day operation of the department. Key Responsibilities Lead, coach and motivate a Guest Experience team to deliver exceptional service. Drive outstanding guest satisfaction through proactive problem-solving and service improvements. Monitor team performance, providing coaching, feedback and development opportunities. Manage rotas, budgets and departmental resources effectively. Ensure compliance with company policies, health & safety legislation and operational procedures. Resolve guest concerns professionally and efficiently. Support recruitment, training and ongoing development of team members. Foster a positive, welcoming culture for both guests and colleagues. About You We're looking for someone who has: Previous experience as a Guest Experience Manager, Guest Relations Manager, Customer Service Manager or in a similar hospitality leadership role. A genuine passion for delivering exceptional customer experiences. Strong leadership and people management skills. Excellent communication and problem-solving abilities. Experience managing budgets, rotas and operational performance. Knowledge of Health & Safety and compliance within a hospitality or leisure environment. The flexibility to work weekends, evenings and peak holiday periods. What's in it for you? Competitive salary plus up to 10% annual bonus Live-in accommodation available (subject to availability) Excellent career progression opportunities Ongoing training and fully funded qualifications Fantastic employee discounts and benefits Supportive and inclusive team culture The opportunity to join one of the UK's leading holiday operators Interested? If you're ready to take the next step in your hospitality career and lead a team that's passionate about delivering unforgettable guest experiences, we'd love to hear from you. Apply today through Box Leisure Recruitment Group.