Job Description
Are you passionate about driving high standards in quality and customer satisfaction?
Do you have a solid background in quality assurance and problem-solving within a manufacturing or engineering environment?
If so, we want to hear from you.
We are currently seeking an experienced Customer Quality Assurance Specialist (Nights) to join our client’s team in Birmingham. This is a hands-on role, ideal for someone with a proactive mindset and a drive for continuous improvement.
Benefits
4-Day Working Week | 26.5 Days Annual Leave | 8% Pension | Life Assurance
About the Role
Reporting to the Quality Manager, you will play a critical role in maintaining customer confidence and ensuring that all quality concerns are addressed swiftly and effectively. You will consult closely with internal teams and customers across Europe, managing and coordinating all aspects of customer quality issues during the night shift.
This role will see you working across a variety of formal forums and projects, from managing customer complaints to supporting internal process improvements.
Key Responsibilities
1. Investigate and coordinate customer concerns, including product tra...