Role: Branch Operations Manager
Location: Enfield
Job Types: Perm
Shift: Monday to Friday (40 hours per week)
Overall Purpose of Job:
* To ensure the Branch operations team(s) deliver exceptional customer service in the most cost-effective manner to achieve growth and meet financial objectives set out in operating plan.
* To drive continuous improvement in bottle and sanitisation volumes across routes, customer NPS/Eden Springs UK Online Reputation and associate engagement.
* To ensure all Branch operations' activity is completed in a timely manner and meets all prevailing operational standards.
Main Responsibilities & Tasks:
Embrace, and maintain, the One Primo Team culture by ensuring RSMs, Cooler Experts and Warehouse Supervisors are communicated to effectively and continually act in a manner that reflects the One Primo Way.
Working with the Area Operations Manager : -
* Deploy Branch resources to ensure 95% of scheduled water deliveries, installations, technical service, and extra delivery orders are completed on time.
* Manage productivity of the team to ensure full route execution each day.
* Review Branch performance metrics daily and take appropriate corrective actions.
* Deliver a minimum of 40% NPS score each month. Review, address and resolve any negative survey responses, or customer complaints in a timely manner.
* Monitor all operating activity against company and governing body standards, in addition to customer contractual obligations. Complete field audits with a target of 100% compliance.
* Control all operating costs to deliver continual improvement in cost per bottle delivered and revenue. Manage all courier/temporary labour requirements against cost and productivity, incorporating strict control measures in line with operating plan.
* End to end PO management to support accrual of costs in operating plan. All services requested via a supplier, PO raised at the point of request to establish accurate weekly and month end financial reporting.
* Work cohesively with the Central Planning team to ensure optimum route efficiency in line with performance metrics and operating plan.
* Ensure defined stock control measures are in place including completion of accurate, timely stock counts and daily recording of stock movements. Investigate stock discrepancies and establish corrective actions to apply zero tolerance approach to any stock variance.
* Establish and maintain safety first culture across team, with support of Health & Safety Manager, by ensuring the Branch building, environment, fleet, is clean, maintained, safe, and well organised at all times.
* Manage Branch fleet maintenance and control costs with support of Fleet Management, whilst ensuring vehicle checks and inspections are performed as set out by DVSA.
* Ensure driving behaviours across the team meet DVSA legislation and regulations, whilst updating Vision platform with required information for audit purposes.
* Manage and plan all annual leave to ensure optimal staffing levels, in line with seasonality demand, across branch operations for full year.
* Collaborate with customer service, sales, supply chain and production colleagues to address time critical issues and drive continuous improvement.
* Fulfil delegation of Area Operations Manager tasks as required.
* Assist with warehouse and delivery tasks as required.
Profile
* Strong organisational and planning skills.
* Good communicator on a one-to-one and group basis.
* Sound working knowledge of company's operating processes and commercial objectives.
* Good understanding of Branch customer base and associated geographies.
* Excellent attention to detail.
* Driven to deliver exceptional levels of service to customers and internal colleagues.
* Ability to work to time pressures and prioritise activity, individually and for the team.
* Ability to communicate with and influence all associates.
* Experience of service management in UK logistics market preferred.
Requirements
* Flexible working to ensure we maximise all identified strategic opportunities.
* This role may require occasional travel and overnight stays.
Dedicated to diversity.
At Eden Springs we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Job Type: Permanent
Pay: £40,000.00-£45,000.00 per year
Benefits:
* Company pension
* Free parking
Work Location: In person