Role: Service Advisor (Car Dealership)
Basic Salary of Up to £28,000 basic salary + bonus - Up to £36,000 OTE
Location: Darlington
Full Time and Permanent
NO WEEKENDS
Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.
They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer approved vehicles to suit any need or price range.
They are now actively looking to recruit for a Service Advisor for their Darlington dealership.
Job Purpose:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.
Job Duties:
* To greet all customers cheerfully and attend to their requirements promptly.
* To obtain and record full customer/vehicle details and accurate description of work to be carried out.
* To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
* To inform customers of any delay in completion (Complying with the Company Pledge)
* To maintain the Workshop loading system.
* To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
* To prepare both cash and account invoices.
* To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
* To deal with customer queries and complaints.
* In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
* To ensure that information required for Warranty items is recorded on the Job Card.
* To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
* To file Job Cards and other documentation.
* Help achieve sales targets as set out by the Aftersales Service Manager
About You:
* Strong Customer Service / Administrative experience
* Flexible approach and a positive attitude
* Motor Trade experience is desirable but not essential
* Excellent communication skills
* Experience in a selling/customer service environment.
* Full driving licence
* Evidence of ‘Right to Work’ in the UK
Company Benefits:
* Healthcare Cash Plan
* Pension
* 24 days holiday + 8 bank holidays rising with length of service
* Discounted Gym, shopping and dining benefits
* Competitive bonus schemes
To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment