Aftersales Complaints Handler
?? Location: Enfield, EN1 (Initial 3 weeks based in Watford)
?? Hours:
* Monday to Friday: 8:30 AM 5:30 PM
* Two Saturdays per month: 9:00 AM 3:00 PM
?? Salary: £28,000 £31,000 per annum + performance bonuses
About Us
Were one of the UKs busiest and most dynamic used car supermarkets, selling over 1,000 vehicles per month with a growing team of 300+ professionals. Based in Enfield, we pride ourselves on our fast-paced culture, exceptional customer service, and a commitment to continuous growth and development.
The Role
Were looking for an experienced Complaints Handler to join our Aftersales team, acting as a key point of contact for customers who experience issues with their vehicle post-purchase. Your mission? Turn challenges into positive experiences, deliver fast and fair resolutions, and protect our reputation by managing every complaint with empathy, integrity, and efficiency.
Key Responsibilities
1. Handle aftersales complaints related to mechanical or warranty issues on recently sold vehicles
2. Coordinate diagnostic and repair boo...