Job Purpose You will be responsible for handling and progressing the recovery of uninsured and insurer losses arising from road traffic accidents. This trainee role offers structured development and hands-on experience in a fast-paced legal environment, with full training provided. Key Responsibilities Handle emails and phone calls in a professional manner. Manage a caseload of ULR/Recoveries cases, utilising the firm’s Case Management System, to assist clients in recovering losses such as their motor policy excess following a road traffic accident. Progress cases efficiently to ensure clients receive timely, relevant, and professional legal advice, maintaining regular communication and managing expectations appropriately. Manage enquiries and follow up on actions in a timely manner. Complete data entry tasks, ensuring departmental systems are kept up to date. Administrative duties, such as photocopying/scanning, filing and paperwork archiving. Ensure departmental data is kept up to date and accurate. Experience & Knowledge Excellent written and verbal communication skills. Polite, confident, and professional telephone manner. Effective time management and organisational abilities, with the capacity to prioritise workload. Proficient IT skills, including familiarity with Microsoft Office applications. High attention to detail and accuracy in all aspects of work. Self-motivated with the ability to work independently and take initiative. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. Due to the high volume of applications we receive for certain roles, we may close vacancies earlier than the advertised date. We therefore encourage you to submit your application as soon as possible. About us Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Benefits Minimum 25 days’ holiday plus bank holidays Hybrid working model 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy