About the Job: To lead, manage and deliver complex multi-service line pricing and solutions models for new business opportunities throughout the bid lifecycle. Manage the commercial pricing model process, provide commercial pricing and client relationship support to assigned customers and manage the opportunity pricing responses utilizing agreed Commercial Pricing Models. To provide detailed analysis of new business opportunities, identifying potential risks and benefits to ESP. What will you do? Analyze each business opportunity, identifying potential risks and benefits to ESP Develop and maintain exceptional relationships with key players on named customers and respond to all bid / pricing enquiries in a timely manner in accordance with the bid process governance model and agreed Commercial Pricing Models. Provide complex, multi-service line cost modelling, including full P&L analysis ensuring allocated sales opportunities are commercially and operationally viable. Provide detailed analysis, commentary and context on proposed commercial solutions at Bid Review Meetings, identifying and advising the Directors and responsible Sales Account Manager on the risks and benefits, as well as the resource commitments, revenue and margins for the proposed solution. Provide bespoke pricing models and quotations for individual / specific projects as required. Update and maintain CRM with all pricing requests and updates to ensure that the sales pipeline & forecast are always accurate Liaise with the Service Delivery and Operational teams to ensure that key stakeholders are fully briefed and kept updated on the status of opportunity pricing requests and business take-on likelihood Deliver timely and appropriate proposals that are prepared and delivered within the customers’ prescribed timeframes. Provide routine status reporting to the Management Team on the status of all opportunity pricing in the bid pipeline Ensure correct pricing governance and review is carried out on Bid responses. As required, carry out benchmarking exercises on ESP standard catalogue services to ensure ESP is best positioned to win opportunities. Formulate and maintain robust and tested, country specific Commercial Pricing Models for new sales opportunities ensuring that targeted profit margins are achieved. Provide detailed analysis and commentary on the commercial viability of potential sales opportunities at review meetings. As required work with members of the sales team and conduct commercial negotiations with the customer on proposed pricing Provide clarification to the customer on any proposed pricings and demonstrate strong commercial acumen and influencing skills to ensure that targeted margins are delivered. Provide support and guidance to all members of the sales team throughout the bid process ensuring that robust, quality information is included in all submissions. Develop strong relationships with the Partner Engagement and Finance Teams to establish protocols for ensuring that pricing accuracy is maintained on the Commercial Pricing Models Responsible with the on-going development of the Standard pricing models. Assist with developing Service Catalogue. What will you bring to ESP? 2-5 years’ experience in multiple IT service streams for pricing & solutions. 2-5 years’ experience in working with small & large deals with global providers (multi-geography). 2-5 years’ experience in modeling solutions deals: EUC deskside support, Win11 deployments, Service Desk, Staging & logistics across global locations. 2-5 years’ experience working with multi-tower service IT deals. 2-5 years’ experience creating business cases and pricing models Strong Microsoft office skills. Advanced to intermediate excel skills for cost modelling If you are…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore. What we will offer: Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Salary: We offer a competitive range based upon suitability or experience. Benefits: Medical Insurance, Vision & Dental plans PTO time Perkbox discounts Commuter Program Who are we: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.