Practice Area/Department Other Business Services PQE Level N/A Description
Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.
The Role
As a Practice Assistant, your responsibilities include managing and executing your designated workflow, utilising resources such as Practice Support Assistants and Document Production to ensure task completion with high accountability. This role is crucial in supporting legal teams effectively, facilitating smooth operations and client interactions.
This role will be to support our Tax and Corporate practices.
Core Competencies Overview
Practice Assistants are integral to the Firm's support function. In this role, Proactivity, Teamwork, Effective Communication, Inspiring Confidence, Strategic Thinking, and Problem Solving are crucial. They ensure you effectively support legal teams and contribute positively to the Firm's operations.
Proactivity
Practice Assistants report to the Service Lead and keep the Lawyers updated, ensuring transparency and collaboration. They proactively address the legal team's needs to facilitate smooth operations and pre-emptive problem-solving.
Teamwork
You operate as part of a seamless Practice Support unit, leveraging colleagues' capacity, offering support, and covering absences to meet deadlines and deliver quality results. You collaborate to improve processes, streamline workflows, and contribute to team initiatives, providing essential support to the Service Leader in managing the team's administrative tasks and resources.
Effective Communication
Clear, consistent communication with legal and support teams is essential for managing expectations and maintaining effective relationships. Demonstrate constructive working relationships through effective communication, providing clear updates on task progress. Recognise when colleagues need support and communicate your own needs effectively, fostering trust and teamwork.
Inspiring Confidence
Deliver accurate, professionally presented work promptly to meet task specific deadlines, scenarios and client demands, reinforcing the Firm's reputation for high-quality legal support.
Strategic Thinking
Collaborate closely with the Service Leader to support the Firm's long-term organisational goals. Align your tasks and initiatives with strategic priorities, ensuring they contribute to the Firm's overarching vision.
Problem Solving
Apply critical thinking skills to solve complex issues and suggest organisational processes. Proactively identify areas for improvement and suggest solutions to drive efficiency and effectiveness.
Key Responsibilities
1. Client Service Delivery: Act as a gatekeeper to the Lawyers, organising time and tasks for effective management of resources and priorities.
2. Proactive Diary Management: Ensure diaries are updated in real time, anticipating travel and accommodation bookings and meeting room requirements.
3. Travel Coordination: Coordinate travel arrangements, plan and execute detailed itineraries for international trips, handle associated logistics, prepare bios and agendas, and circulate papers.
4. Communication Management : Handle client-related and internal calls and manage message taking as appropriate.
5. Document Management : Manage work returned by Document Production/Speech Recognition Teams for accuracy and formatting before passing to the relevant Lawyer.
6. Business Development and Marketing : Liaise with Business Development to support marketing activities, including scheduling meetings, organising client events, assisting with pitches, managing directory submissions, and creating LinkedIn posts.
7. CRM Database Management: Manage the CRM database, ensuring new prospects, contacts and business development activities are added and shared.
8. Training and Guidance: Maintain up-to-date information on client protocols, provide guidance and training, and monitor compliance.
9. File Management : Responsible for hard copy and electronic filing, including opening and closing files, monitoring and managing key dates for clients, supervising general filing requirements (including folder mapping), and ensuring compliance procedures are up to date on all files and matters.
10. Administrative Support : Serve as the point of contact for administrative requests and manage internal and external communication, including drafting timely responses on behalf of Lawyers.
11. Financial Administration : Assist the Central Finance team with various financial tasks, including client and event billing, credit control, bank payments and transfers, and expense management. Ensure all activities are conducted with precision and in accordance with contractual requirements .
12. Efficiency Optimisation: Streamline workflows and manage time to enhance productivity.
Personal Specification - Experience, Knowledge & Skills
13. Experience in a legal or professional services environment.
14. Excellent communication skills, with the ability to build and maintain client relationships.
15. High level of attention to detail and accuracy in all internal and external client communications and deliverables.
16. Proactive adaptable attitude, with the ability to balance conflicting priorities and improve working practices collaboratively.
17. Effective in handling and maintaining the highest level of confidentiality with sensitive information.
18. Exceptional organisational skills, optimising and managing workflows effectively.
19. Client service-focused with strong interpersonal skills.
20. Ability to work independently and collaboratively, with a hands-on approach.
21. A proactive attitude with the capability to adapt to change.
Technical Skills
22. Advanced knowledge of Microsoft Office.
23. Advanced knowledge of document management/case management systems.
24. Ability to operate the Firm's various software packages and adapt to technological changes.
Additional Responsibilities
25. Attend relevant training to keep up - to - date with firmwide
26. Commitment to continuous learning and performance improvement.
We are excited to be moving from our London headquarters in Snow Hill, to a brand-new building in the City - Stonecutter Court. The move is expected to take place in early 2026.
Diversity & Inclusion statement: We value and celebrate the unique backgrounds, perspectives, and experiences of every individual including differences in gender, ethnicity, disability, faith, and more. We're committed to building an inclusive workplace that reflects the diversity of our clients and communities, where everyone feels empowered, respected, and heard. We actively partner with organisations and networks that champion equality and fairness, ensuring our policies and practices uphold these values.
Accessibility statement: If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in your preferred format, such as large print, audio, or braille.
Support and Adjustments for candidates: We are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website: