Case Manager - Specialist Servicing | Preston (Onsite)
Salary: £25,500
Hours: Monday-Friday
Key Group is one of the most exciting and forward-thinking brands in financial services, helping people unlock a better retirement since 1998. Our mission is simple: to be the UK's leading later life lending company.
More2Life, part of the Key Group of companies, has been a pioneering force in the equity release market since 2008. Operating from our Preston office, we now help over 1,000 people every month to confidently release cash from their homes-growing year on year to become one of the UK's largest lifetime mortgage lenders.
We're now looking for an experienced Case Manager to join our specialist servicing team. This department plays a critical role in the business, working with vulnerable customers, internal legal colleagues and senior case managers to manage high-risk loans. If you're someone with exceptional attention to detail and first-class communication skills, this Case Manager role could be the perfect next step.
What you'll be doing as a Case Manager
Managing a portfolio of high-risk loans through accurate and proactive case management
Working closely with our internal legal teams and senior case managers on litigation cases
Supporting bereaved families and Executors with sensitivity and professionalism
Processing key legal documents including Grants of Probate, Powers of Attorney, Court Orders and more
Building strong relationships with third-party partners and stakeholders
Handling vulnerable customers with empathy while building rapport and trust
Skills & experience we're looking for
Strong software skills - particularly Outlook and Word (Excel and Adobe desirable)
Ability to prioritise, multi-task and manage your own caseload in a fast-paced environment
Background in a telephone-based customer service environment (inbound & outbound)
Experience within financial services or mortgage administration is helpful but not essential
Outstanding written and verbal communication skills
A professional, positive and prompt approach to every customer interaction
Our values (and we truly live by them):
Ambitious - breaking ground to help customers enjoy a better retirement
Supportive - relationships sit at the heart of everything we do
Personal - going above and beyond for every customer
Integrity - open, honest and transparent in all we do
Responsive - delivering the right outcome, whatever the challenge
Expert - constantly learning and improving
What you'll get in return
23 days holiday + bank holidays (rising to 28 with service)
Ability to purchase additional holidays
1 charity day
1 well-being day
Enhanced pension - 5% employee / 8% employer
Simply Health
Life Assurance
Enhanced maternity & paternity pay