Location Bourne End Hours Part time, 27.5 hours per week, 09:00 - 15:00 Monday - Friday (with flexibility - to be discussed at interview) Package £20,821 (based on 27.5 hours per week with FTE of £26,500) enhanced benefits & rewards Basis Permanent About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living. You will be based at our beautiful Pegasus Bourne End development, a stunning community of apartments, residents lounge, guest suite and landscaped gardens. About our role This is a varied role in which you'll be the driving force behind our residential development. You'll be our go-to person on-site, making sure everything operates seamlessly while fostering a welcoming atmosphere for our residents. This exciting role calls for a perfect mix of practical building knowledge and a heartfelt commitment to cultivating a lively community. This role offers a great variety of tasks where you'll be responsible for Building Operations Conduct regular building inspections and carry out essential checks, including fire alarm, emergency light, and water system testing. Coordinate with external contractors to ensure effective maintenance and timely repairs. Ensure all health and safety requirements for the development are met. Act as the first point of contact for resident inquiries and emergencies. Resident & Community Relations Create a positive experience for new residents by assisting with the move-in process. Build strong, lasting relationships with residents and their families. Plan and organise engaging social events and activities to foster a strong community spirit. Administration & Collaboration Maintain accurate records and an events diary. Collaborate with our internal Sales, Development, and Completions teams. Important details This is a part-time position working circa 27.5 hours per week with some flexibility so we'll discuss this in more detail through our recruitment process. At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this). About you We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential. Professional and highly organised Proactive approach and can-do attitude In-person customer service experience Excellent communication skills Ability to use initiative Strong IT skills - knowledge of Google Workspace is advantage Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn't essential. Please note this position is subject to an enhanced DBS check. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: Enhanced annual leave & holiday buying scheme Contributory pension scheme with additional employer contribution, Life Assurance Two paid volunteering days per annum Employee Assistance Programme Health Cash Plan & Virtual GP Discounted Gym Membership Company Discounts Portal Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!