Housing Complaints Dispute Resolution Lead Contract: 3 months (possible extension subject to performance) Location: London, W6 Hybrid – 2 days office-based (Wednesday & Thursday), 3 days remote Hours: Full-time, 35 hours per week We are seeking an experienced Complaints Dispute Resolution Lead to support a high-volume, independently regulated complaints environment. This is a critical short-term assignment requiring an individual who can hit the ground running, manage a demanding caseload, and deliver Ombudsman-compliant Stage 2 reviews to tight deadlines. Due to regulatory requirements and end-of-tax-year pressures, this role is only suitable for candidates with recent, uninterrupted senior-level complaints experience within a registered social landlord. Key Duties and Responsibilities Deliver high-quality Stage 2 complaint reviews in line with the Housing Ombudsman Complaint Handling Code Independently investigate complex complaints across a wide range of housing services Produce robust, evidence-based responses that are Ombudsman-compliant Manage a high volume of reviews under pressure and to strict deadlines Liaise assertively and professionally with internal stakeholders to obtain information and drive resolution Represent the organisation to residents with empathy, clarity, and authority Clearly communicate tenancy/leasehold obligations, organisational policies, and Ombudsman requirementsEssential Requirem...