An exciting opportunity has opened up to become part of our experienced, supportive, and hardworking team, committed to delivering high-quality patient care.
27 hours per week, over 3 days. (Wednesday, Thursday and Friday) with the possibility of full-time hours including Mondays.
Main duties of the job
Communicate effectively with patients, staff and visitors
Receive, welcome and advise patients, sign posting them where necessary
Answer telephone enquiries from patients, staff and other external agencies
Process and distribute incoming and outgoing mail
Administer new patient registrations and patient deductions
Unlock/lock premises and maintain security in accordance with Practice protocols
Attend Practice meetings and staff training as required
Make appointments and operate the appointment systems as directed
Job responsibilities
We are seeking a motivated and adaptable administrator to join our busy and friendly team to provide administration and reception support to the practice patients, management, GPs and other health professionals.
The successful candidate will support the smooth running of our Practice covering a range of administrative and reception duties. You will have exceptional customer service skills and enjoy assisting our patients as well as liaising with other healthcare professionals. Your versatility and willingness to adapt to the changing needs of the surgery will be crucial along with the ability to work both independently and as a part of our multi-skilled team.
The requirement is that at all times you will contribute to the smooth running of any surgeries/clinics and carry out any other duties necessary to maintain complete efficiency in the running of the administration of the Practice.
It is important that a good working relationship is maintained between all surgery staff and attached staff at all times and that you work towards engendering a team approach to the benefit of all.
Your standard of work and progress will be reviewed from time to time, and you will be asked to contribute ideas towards the meeting of targets that have been set.
Training will be provided, and you may also be required to attend training courses in the future.
Personal/Professional Development
* Participation in annual appraisals
* Attend staff meetings and staff training as required
Quality
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
Qualifications
* Customer services training to a high level
* Proven experience in an administrative role.
* Good written and verbal skills
* Ability to maintain communication whilst busy
* Strong organisational skills
* Fun sense of humour
* Team spirited
* Use of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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