Customer Service Advisor | Hybrid | Birmingham
Oakley Recruitment, on behalf of a valued client, is seeking an enthusiastic Customer Service Advisor to join a growing team based in Birmingham. This is a fantastic hybrid opportunity, offering the flexibility to work both from home and the office.
The ideal candidate will have strong interpersonal skills and thrive in a collaborative team environment. Excellent written and verbal communication skills are essential to deliver outstanding service and maintain positive client relationships.
This is an excellent opportunity for motivated individuals looking to develop their career with a supportive employer in a dynamic customer-focused role.
Position: Customer Service Advisor
Salary: £13.00 per hour
Job Type: Full time
Location: Birmingham, Hybrid
About the Role:
Oakley Recruitment is working in partnership with a well-established global, organisation based in Birmingham. This is a great opportunity for someone with a passion for customer service, this temporary contract is for a 12 months and is highly likely to become permanent.
Culture and Environment
Our client’s culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.
Personality
Are you passionate about delivering exceptional customer service and thrive in a fast-paced, team-driven environment? We’re looking for someone who loves connecting with people, solving problems, and making every customer interaction a positive one.
In this role, you’ll be the first point of contact for both current and prospective customers, handling calls with warmth and professionalism. Whether it’s providing product information or assisting with account services, you’ll take pride in delivering a seamless and supportive experience.
You’ll be the kind of person who naturally goes above and beyond—someone who builds strong relationships, not just with customers, but also with colleagues and wider business teams. Your enthusiasm, adaptability, and dedication to service will set you apart.
This is the perfect opportunity for a recent graduate looking to kick-start their career or for those with retail or hospitality experience eager to transition into a corporate setting. If you’re ready to bring your energy and people skills to a new challenge, we’d love to hear from you!
Reward
* £13.00 per hour – overtime after 7 hours per day, paid at £19.50 per hour
* 35 hours Monday – Friday, weekly shifts 8am – 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working preferred)
* Hybrid working, 3 days in the office 2 days WFH
* State of the art, modern working environment
* Heavily invested training programme
* Opportunity of a permanent contract
Duties & Responsibilities
* Resolving customer queries via phone, email and webchat
* Ensuring all customer accounts are updated correctly
* Escalating queries within accordance to business procedures
* Identifying any issues or risks with customer information
* Adhering to KPI’s individually and as part of a team
* Participating in projects to drive excellence within the team
Skills and experience
* Strong interpersonal skills, able to work within a team
* Excellent written and verbal communication skills
* Experience in delivery of customer service
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your Interview process.
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