August 29, 2025
Objective and Purpose
As a Solutions Architect at Ascom, you will play a critical role at the intersection of Sales and Professional Services, supporting our mission to improve patient care through innovative technology. You will work closely with cross-functional teams, especially Sales to assess customer needs and design tailored solutions that deliver measurable value for our customers.
This is an exciting opportunity to work with Ascoms advanced Nurse Call and software solutions to help deliver critical and clinical communication for hospitals and acute care facilities, and we are looking for someone who is a self-starter, eager to learn, and committed to delivering solutions that can make a real difference to patient outcomes.
Experience working in healthcare environments, particularly with Nurse Call technologies/solutions, and knowledge of electrical installation methods and IT infrastructure is a significant advantage.
Regular travel across the UK, sometimes requiring overnight stays, and travel to Ascom's Head Office in Lichfield will be required.
Personal Qualities
1. Flexible attitude
2. Ability to assess customers clinical, business, and technical requirements to develop fit-for-purpose solution architectures
3. Excellent communicator with the ability to collaborate with Sales and Project Delivery Teams to articulate the proposed solution to multiple stakeholders
4. Highly responsive and customer focused
5. Analytical and structured personality
6. Attention to detail, with logical approach to problem solving
7. Strong team player, highly collaborative
8. Quick learner, with affinity towards technical and IT-related topics, Ascoms products and offerings and how they create solutions for customers
Key Responsibilities & Requirements
9. Assess customers clinical, business, and technical requirements to develop fit-for-purpose solution architectures
10. Collaborate with Sales to articulate and gain support for proposed solutions and associated services
11. Proactively recommend value-added services that enhance the customer offering, including implementation, workflow consultancy, education, and ongoing support.
12. Position Ascoms solutions across the entire portfolio, tailoring recommendations to specific customer strategies and environments
13. Serve as a key link between Product Marketing and Sales to ensure alignment in customer value delivery
14. Capture and relay market feedback to product development to influence future innovations
15. Work closely with subject matter experts and sales colleagues to ensure high-quality, sustainable solution design
16. Coordinate with procurement regarding third-party product integration and contracting as needed
17. Support seamless transition from sales to delivery by engaging Ascoms Professional Services team early in the process
18. Introduce and support Project Managers during delivery to ensure consistent, high-quality execution
19. Assist in evaluating project outcomes, including profitability and effectiveness of scope and delivery
20. Participate in post-project reviews to drive continuous improvement in service and solution design
21. Support Sales with all activities including meetings, demonstrations, exhibitions and quote generation as required
Skills and Competencies
22. Excellent interpersonal and collaboration skills
23. Experience working with multidisciplinary teams in operational healthcare environments is highly desirable.
24. Excellent communication skills, including presentation and influencing skills
25. Ability to work independently and have a strong social presence with team interaction
26. Strong network knowledge (understanding of IP networks and WiFi highly desirable, any certifications such as CCNA or CWNA would be desirable)
27. Knowledge of servers, virtualization and cloud would be desirable
28. Strong understanding of structured cabling, installation practices, and applicable standards (e.g., BS EN 50173, TIA/EIA standards) highly desirable
29. Understanding of Electrical Installations and/or Electronic Engineering (e.g., BS 7671 standards) highly desirable
30. Knowledge or hands on experience with NEC contracts (e.g., NEC3/NEC4) highly desirable
31. Knowledge of Ascom products and solutions would be highly desirable
Qualifications and Experience
32. A recognised engineering or technical qualification
33. 25 years of experience in healthcare technology sales, clinical professional services, or network infrastructure environments.
34. Hands-on experience in customer-facing roles, ideally within medical or clinical technology contexts.
35. Familiarity with Nurse Call systems and workflows in healthcare settings is highly advantageous.
36. Proven success working cross-functionally in fast-paced, customer-focused environments.