Join Our Team as a NOC Tier 2 Engineer!
Intercity Technology is seeking a dedicated and customer-focusedNOC Tier 2 Engineerto join our team inBolton. Your role will encompass a range of second-line services, including remote support and issue diagnosis for our managed services customers. You will utilise Intercitys system management toolsets and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. This role will operate on a rota shift pattern that covers 24x7x365.
Key Responsibilities as a NOC Tier 2 Engineer:
1. Customer Support:Remotely support and identify issues affecting customer systems and services, then perform 2nd line diagnosis with a view to resolution.
2. Independent Work:Work without continuous supervision and provide professional support services to Intercity customers.
3. Self-Education:Be able to self-educate and attain industry standard IT accreditations.
4. Information Gathering:Use the internet and other sources of information to remain up to date with technical issues affecting the ICT sector.
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