Operational Leadership
* Develop and deliver operational strategy aligned to business goals
* Oversee day-to-day operations across administration, paraplanning, and client support
* Drive process improvement, efficiency, and cost optimisation
* Manage operational budgets and resources
People & Team Management
* Lead, mentor, and develop operations teams
* Set KPIs and monitor performance
* Support recruitment, onboarding, and training
* Foster a high-performance, client‑centric, and compliant culture
Compliance & Risk
* Work closely with the Compliance Officer to ensure FCA compliance
* Maintain robust internal controls and procedures
* Oversee audit readiness and regulatory reporting
* Embed Treating Customers Fairly (TCF) principles across operations
Client Service & Experience
* Ensure a consistently high standard of client service
* Improve client journey and onboarding processes
* Manage escalated client issues or complaints
* Enable advisers to deliver efficient, compliant advice
Systems & Technology
* Ownership of CRM and operational systems (e.g. Intelliflo Office)
* Drive digital transformation and automation initiatives
* Ensure strong data integrity and MI
* Evaluate and implement new operational tools
Commercial & Strategic Support
* Monitor operational KPIs and MI
* Identify opportunities for cost savings and revenue enhancement
* Support strategic growth initiatives (including scaling and acquisitions)
* Collaborate with finance on budgeting and forecasting
This is a senior, hands‑on leadership role working closely with the Managing Director / CEO. You'll have full responsibility for driving operational excellence across the business, ensuring the smooth, compliant, and efficient delivery of advice while supporting long‑term growth and scalability. Primary focus is on operations, administration, process improvement, and data/systems optimisation. Please note this person MUST have extensive, direct experience within an IFA (Independent Financial Adviser) business, Significant experience within an IFA / wealth management environment.
Required Qualifications
* Strong understanding of UK financial services regulation
* Proven senior leadership and people management experience
* In‑depth knowledge of operational workflows within advice firms
* Highly organised, commercially aware, and solutions‑focused
* Strong working experience with Intelliflo Office
* Demonstrable operational management and leadership experience within the financial planning sector
* Strong competency in systems/process improvement, especially data and technology platforms relevant to IFAs
* Hands‑on management approach; must be willing and able to implement as well as lead
Desirable
* Chartered status or relevant professional qualifications
* Experience with platforms such as Aviva, Quilter, or similar
* Exposure to process improvement methodologies (Lean, Six Sigma, etc.)
Benefits
* Competitive salary + bonus + benefits
Work Hours
* Hybrid – 4 days office, 1 day WFH, after probation period. Initially you will be needed in the office 5 days per week.
#J-18808-Ljbffr