Onebright is the personalised mental healthcare company building a brighter way to provide life-changing support for people around the world. We work with everyone from insurance providers and companies to GP's and individuals to get people the support they need to feel better.
Onebright is now the fastest growing provider of private outpatient mental health services across a continuum of care, and the leading outpatient mental healthcare company in the UK for patient referrals. We remain exclusively focused on mental health – dedicating all our energy and investment into improving end-to-end services for employees’ mental health.
As a Compliance and complaints coordinator You will provide pro-active complaints management and administrative support to our clients, therapists, referrers, and any other relevant stakeholders. You will also provide pro-active DSAR & data events management, incident & breach administrative support to our clients, therapists, and referrers.
You will be required to:
1. Record and manage all complaints in line with the business complaints handling procedure and the QA framework.
2. Ensure that there is documented evidence to support the outcome of every complaint and assessment and that findings are accurately recorded.
3. Support with the delivery of internal audits.
4. Monitor the DPO email inbox for all incoming privacy queries and requests and be the fir...