By clicking Apply, you will be taken to the Via website to complete your application. Via is a secure hiring platform used by employers to review candidates. Your profile stays anonymous until you match. Click Apply to continue. It takes 2 minutes. IT Support Analyst Location: UK (Remote) | Salary: £38,000-£42,500 (DOE) Were looking for an enthusiastic, innovative team player to join a leading software providers support team, helping clients across the UK. Youll enjoy solving problems, building relationships, and turning customer challenges into effective solutions. Key Responsibilities: Provide expert support to external clients on software products. Diagnose, investigate, and resolve issues via the customer portal. Take ownership of incidents to ensure timely, high-quality solutions. Collaborate with colleagues to identify solutions, share knowledge, and improve processes. Become a subject matter expert and contribute to wider knowledge management. Essential Skills & Experience: Application or software support experience. Strong analytical, problem-solving, and organisational skills. Excellent verbal and written communication. Proactive, self-motivated, and customer-focused. Desirable: Basic SQL knowledge. Strong customer service awareness. Teamwork skills. Perks & Benefits: Flexible working, including two weeks from anywhere in the world. Private Medical Insurance, Health Cash Plan, and pension. 25 days annual leave plus Bank Holidays, early finish days, and parental leave support. Professional development opportunities and employee-led wellbeing and diversity groups. We celebrate diversity and welcome candidates from all backgrounds. Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via .