PC Support / Workplace Support Engineer - SCCM
Gaydon / Solihull / Coventry, England
Contract
Job Description:
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The PC support/Digital Work Place team is the front-line team dealing with End User Incidents and owning all IT related issues on behalf of our clients. Working within a large multi- disciple, multi-site team, the team will be focused on Incident resolution, problem management and process improvement.
Key Responsibilities:
SQL queries, patch management, SQL Replication Issue.
Key skills required for the job are Manage and Administer SCCM 2012 Infrastructure Good understanding of SCCM roles and able to analyse the service impact if any role is down.
Sound knowledge on SQL Replication Issue Should have sound knowledge on overall Infra Health monitoring and troubleshooting. MP Troubleshooting DP Troubleshooting & PKG Distribution Configuration and Troubleshooting skill in SQL, IIS, WSUS as it pertains to SCCM Understand the fundamentals of WMI and how it is used in SCCM.
SCCM Admin with Application Packaging knowledge Should have good knowledge on SCCM app-model packaging, deployment type, detection logic and requirement rules.
Sound knowledge on VB scripting and PowerShell scripting. Able to create dynamic collection based of various exclusion and inclusion collection rule.
Good knowledge on Configuration Items and baseline creation and deployment and compliance report. Should have sound knowledge on SQL queries, OSD imaging and OS upgrade, Task sequence.
Good knowledge in patch management, SUGs, ADR, and reporting.
Good knowledge on SCCM client health, client remediation, CCMeval Good knowledge on SSRS reporting, how to create custom report, set alert or subscriptions.
Troubleshooting Software distributions on DP&s
DP MP Role installation and Troubleshooting
Monitoring and maintaining Site and Components status of SCCM Environment
Autopilot to enroll Windows devices in Intune.
Experience in Co-management.
Key Skills/Knowledge:
Good knowledge on Configuration Items and baseline creation and deployment and compliance report. Should have sound knowledge on SQL queries, OSD imaging and OS upgrade, Task sequence.
Good knowledge in patch management, SUGs, ADR, and reporting.
Good knowledge on SCCM client health, client remediation, CCMeval Good knowledge on SSRS reporting, how to create custom report, set alert or subscriptions.
Experience required:
ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner
3 years experience within a large complex IT department/organisation
Ability to understand the Business from an user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed
Good knowledge on Configuration Items and baseline creation and deployment and compliance report. Should have sound knowledge on SQL queries, OSD imaging and OS upgrade, Task sequence.
Good knowledge in patch management, SUGs, ADR, and reporting.
Good knowledge on SCCM client health, client remediation, CCMeval Good knowledge on SSRS reporting, how to create custom report, set alert or subscriptions.
Troubleshooting Software distributions on DP&s
DP MP Role installation and Troubleshooting
Monitoring and maintaining Site and Components status of SCCM Environment
Autopilot to enroll Windows devices in Intune.
Experience in Co-management.
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Able to work in Early and Late shifts based on a rota and at times would require to work on Bank Holidays.