GPS Healthcare is looking for a proactive and well-organised Projects Support Officer to play a key role in supporting the delivery of clinical, contractual and improvement projects across our Primary Care Network (PCN).
Working closely with the PCN & Projects Manager, clinicians and operational teams, you will help coordinate projects, maintain high-quality data and support digital systems that enable services to run smoothly and meet contractual targets. This is a varied role, ideal for someone who enjoys working across multiple priorities, solving problems and supporting projects through from planning to delivery.
You will have clear responsibility for key areas of activity, helping to track progress, identify issues early and contribute ideas to improve how we work. The role also includes patient coordination and digital support, making it a great opportunity to develop experience across both operational and project environments within primary care.
Main duties of the job
Coordinating and maintaining clinical and operational reports to support performance monitoring, planning and contractual delivery.
Taking responsibility for project tracking across initiatives such as Health Inequalities programmes, digital campaigns, Local Incentive Schemes and collaborative work with external partners.
Monitoring progress against project milestones and escalating risks, delays or data issues to support timely delivery.
Supporting data quality within clinical systems, helping ensure records are accurate and reflect the care delivered.
About us
GPS Healthcare is a high-performing, single-practice Primary Care Network (PCN) operating across six sites in central and south Solihull. We provide care to nearly 40,000 patients and work collaboratively with partner PCNs, University Hospitals Birmingham (UHB), Solihull Council, Community Services, and the Integrated Care Board (ICB).
Our team is committed to providing outstanding patient care within a supportive, forward-thinking environment. Solihull offers excellent transport links, a semi-rural setting, proximity to Birmingham Airport and the NEC, and access to scenic Warwickshire countryside contributing to a high quality of life for both staff and residents.
We offer a comprehensive range of staff benefits including:
Competitive salary aligned with experience and qualifications
Flexible working options to support worklife balance
Membership of the NHS Pension Scheme
Car Lease Scheme (subject to eligibility)
A paid day off for your birthday
Access to our Employee Assistance Programme (EAP)
A friendly, supportive and professional working culture where development is encouraged
Join us at GPS Healthcare and be part of a team committed to improving patient experience, organisational safety and high-quality care.
Job responsibilities
Managing day-to-day administration of digital and clinical systems, including access, templates and system settings.
Acting as a first point of contact for basic system queries and supporting staff with digital tools, onboarding and refresher guidance.
Creating and maintaining online consultation and communication templates to support efficient patient access.
Coordinating batch patient communications in line with clinical priorities and project requirements.
Supporting the delivery of key projects and events, including contract monitoring activity and health promotion initiatives.
Coordinating patient contact for annual and contractual reviews, including booking appointments, following up non-responses and flagging capacity issues.
Acting as a digital champion, supporting the use of the NHS App and other digital services across the organisation.
Contributing ideas to improve systems, processes and ways of working to enhance efficiency and patient experience.
Person Specification
Qualifications
* GCSE English & Maths (A*-C or equivalent)
Experience
* Experience working in an NHS/healthcare environment in an administrative capacity
* Previous experience of clinical coding and administration in a primary care setting
Knowledge and skills
* Microsoft packages specifically Microsoft Excel
* Knowledge of how the NHS works, including primary care and PCNs
* Ability to deliver appropriate batch reports as required by clinical team
* Excellent knowledge of Primary Care Operating systems
* Computer literate with an ability to use SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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