Referral and Correspondent Administrator
The closing date is 31 May 2026
As the first point of contact for all clinical referrals & follow‑ups, your responsibilities include managing referrals via telephone, e‑mail, letter, or other electronic systems. This involves entering and checking clinical records, details and demographics, amending and updating them when required, and referring all referrals to the appropriate member of the pharmacy team. You must be competent in using computer‑based patient record clinical systems where patient details are recorded.
Additionally, you will take good quality minutes at relevant pharmacy meetings and provide timely drafts and redrafts of minutes to meeting chair(s) prior to approval and group dissemination. You will also disseminate relevant pharmacy circulars and memos as instructed and check the pharmacy inbox at least daily, forwarding queries or questions outside of your own parameters to the most relevant pharmacy staff member.
You will work collaboratively as part of the pharmacy team, including passing calls to senior team members, advising the caller of possible delay. You will also extract sufficient information to pass to the senior pharmacist to ensure that the appropriate service is accessed, following local SOPS. You will work closely with, support and provide information regarding contact details and policy documents to healthcare professionals.
Finally, you will contribute positively to the achievement of service targets & outcomes and ensure compliance with appropriate legislation.
Main duties of the job
The main responsibilities of this position include:
* To be the first point of contact for all clinical referrals and follow‑ups into the Trust Pharmacy Team via telephone, e‑mail, letter or other electronic systems.
* Manage the referral by entering and checking clinical records, details and demographics, amending and updating when required.
* Refer all referrals to the right appropriate member of the pharmacy team.
* Take good quality minutes at relevant pharmacy meetings and provide timely draft and re‑drafts of minutes to meeting chair(s) prior to approval and group dissemination.
* Disseminate relevant pharmacy circulars and memos on instruction.
* Check the Pharmacy Inbox at least daily and forward queries or questions outside of own parameters to the most relevant pharmacy staff member.
* Accurate and appropriate information is recorded within the service user's clinical notes and/or using the Trust's clinical information systems.
* Contribute to audits concerned with medicines management and pharmacy, including collecting and modifying data, carrying out questionnaires/surveys where necessary and interrogating and analysing results for reporting purposes.
Benefits
* Early access to Psychological Therapies and Physiotherapy
* Competitive annual leave allowance
* Car leasing scheme
* Free eye tests
* Money saving options through our salary sacrifice scheme
* Discounts on major high street retailers and restaurants
Immigration Requirements
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Person Specification
Qualifications
* NVQ level 3 qualification or equivalent in a health/social care/ admin related subject
* GCSE in English, grades A-C or level 2 Literacy or equivalent
* ECDL or equivalent including basic knowledge of all MS Office packages
Experience
* Relevant experience working in administrative background
* Experience of working in a health care setting
* Relevant experience of working in a general administrative background, preferably within an NHS setting
Skills
* Excellent listening and questioning skills
* Ability to demonstrate empathy and understanding when dealing with patients and carers
* Excellent telephone skills
* Articulate/numerate
* Ability to work under supervision as part of a team
* Ability to work using own initiative
* Excellent interpersonal skills
* Ability to embrace and adapt to new challenges
* A commitment to promoting anti‑discriminatory and non‑oppressive practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lincolnshire Partnership NHS Foundation Trust
£25,760 to £27,476 a year per annum pro rata
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