Job Description · JOB PURPOSE · Responsible for supervising the daily operations and managing the work of associates. · Training, coaching, and counseling of all housekeeping associates, public area attendants and florists. · EXECUTIVE RESPONSIBILITIES & EMPOWERMENT · Responsible for maintaining assigned area clean and defect free as per LRA standards. · Empowered to take operational decisions related to guest handling and team handling. · KEY OPERATIONAL RESPONSIBILITIES Financial- · To ensure that weekly store is withdrawn as per the budget. · To ensure stock in pantry is maintained as per the par. Operational- · Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the LRA standards, safety and security norms. · To ensure that occupied rooms are serviced as per guest movement · To ensure departure rooms are serviced based on the arrival time of the next guest. · To ensure maintenance checks and corrections are done and plan preventive maintenance. · Raising store requisition to ensure team has enough supplies to keep areas ready as per standards. · Also check that equipments are given proper care and maintenance while being used. · Adopts the established procedure for lost and found articles. · Ensures adherence to environmental procedures. · Co-ordinates single point entry. · Conducts training as an ongoing process. · Conducts regular and timely inventories. · Maintains a record of all assets in the area of responsibility. · Generates monthly reports. · Ensure proper handover /communication between various shifts. · Responsible for key control and issue. · Ensures that all guest complaints and requests are dealt promptly and efficiently. Business plan /Analysis · Analyzing all guest complaints and feedbacks. · Should be aware of companies business plan · Should be aware of hotels financials Team Management · Ensures maximum efficiency of the staff working under him/her. · Coordinates the movements of contractors within the hotel. · Establish staff requirements for a shift, based on the need. · Grooming checks. · Organize team motivational activities · To meet team on one on one basis regularly. General Duty · To maintain good working relations with front office and uniformed services. · Should have a quick response in handling of emergency situations. · To have a complete knowledge of facilities available in-house. · Must be thorough on fire and safety procedures. · To have high level of administrative accuracy. · Assists in filing and updating of records. · Adheres to hygiene standards. · Ensures that personal grooming is adhered as per standards.