About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About the Team
Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the Role
The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.
In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.
Responsibilities
* Delivering exceptional relationship management and client support
* Nurturing the assigned book of business and identifying growth opportunities where applicable
* Meeting assigned targets for renewals and incremental revenueIdentifying client training requirements and maintaining accurate records of training delivered
* Providing quarterly updates to leadership
* Updating all opportunities in CRM timely
* Ensuring that end users are effectively on boarded within the stated SLA
Requirements
* Have ability to manage a book of customers
* Proficient in Spanish and Portuguese
* Have excellent communication and interpersonal skills to effectively engage with customers
* Be proactive and empathetic in addressing customer concerns and resolving issues
* Possess excellent analytical and problem-solving abilities to identify trends and opportunities
* Be adaptable and able to collaborate effectively with cross-functional teams
* Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
* Be detail-oriented and capable of managing multiple tasks and priorities effectively
* Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required
Working For You
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers, and private medical benefits
* Wellbeing programs and life assurance
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel season ticket loan and Electric Vehicle Scheme
* Optional dental insurance
* Maternity, paternity, and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support charities and causes that matter to you
* Employee resource groups with dedicated volunteering time
* Access to extensive learning and development resources
* Employee discounts through the Perks at Work scheme
Learn more about the LexisNexis Risk team and how we work here.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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