To assist in the dispensary, helping Dispensers and Dispensary Assistants in specific areas and dealing with patients on a one-to-one basis at the dispensary collection counter. Specific Tasks: Acting as a point of contact the post holder will provide a polite and courteous welcome to visitors and callers to the surgery Processing of the stock order to the wholesaler Take receipt of payments for repeat and acute prescriptions Check off the order received from the wholesaler Add stock to computer system Stock the shelves Ensure the dispensary is administered efficiently Understand the need for discretion and confidentiality at all times relating to patients and staff Labelling of prescriptions for dispensers to check Assist in the assembly of dosettes with the dispenser on a rota basis Daily Responsibilities: Receive telephone enquiries from patients in relation to their medication and action as appropriate. Deal with incoming and outgoing communications in accordance with the practice policies and procedures. Gain a good knowledge of the linked computer drug ordering system.
Gain an adequate knowledge of the EMIS patient system. Maintain a level of stationery and office supplies in the dispensary. Keep the collection hatch and other areas of the dispensary tidy and administrative systems to ensure that they reflect the current position. Ensure that essential systems and filing are maintained.
Maintain a high standard of confidentiality at all times. Maintain a safe working environment in accordance with Health and Safety at work. Actively participate in training as required. Actively participate in annual appraisals.
Actively participate in the monthly dispensary meetings. Report significant events to the Dispensary Supervisor. Any other duties that may be required and agreed with the Dispensary Supervisor