£55k
General Manager – Birmingham – £55k
Birmingham • Build to Rent
We’re looking for an exceptional General Manager to lead operations at a brilliant Build to Rent community in Birmingham. As the senior on‑site leader, you’ll oversee all aspects of operations, including leasing, maintenance, resident experience and quality standards – ensuring an outstanding living environment for every resident. This is an exciting opportunity for a motivated, hands‑on leader with a passion for people, service excellence and community building. You’ll manage a high‑performing on‑site team, deliver commercial success and champion the brand values that make our neighbourhoods the best places to live, work, and play.
Key Responsibilities
Resident Experience & Customer Service
* Lead the delivery of exceptional customer service and resident engagement.
* Manage all on‑site operations to meet service level agreements (SLAs) and key performance indicators (KPIs).
* Build strong local partnerships and identify opportunities to enhance community life.
* Oversee resident communications, feedback and complaint resolution within agreed timelines.
* Plan and deliver resident events and engagement activities within budget.
Team Leadership
* Lead, coach and motivate the on‑site teams including leasing, maintenance, resident experience and quality management.
* Drive performance through regular one‑to‑ones, appraisals and clear objectives.
* Support recruitment, onboarding and continuous development in collaboration with central HR.
* Foster a culture of accountability, collaboration and enthusiasm across the team.
Operations & Compliance
* Ensure full compliance with Health & Safety, fire strategy and statutory requirements.
* Manage suppliers and contractors to deliver safe, high‑quality service in line with company standards.
* Conduct regular site inspections and implement action plans to maintain exceptional presentation and operational quality.
* Lead emergency preparedness procedures and ensure accurate incident reporting.
* Lead on‑site budgeting, cost management and reporting.
* Meet income, leasing and expenditure targets.
* Identify opportunities to enhance revenue and reduce costs without compromising service quality.
* Produce regular performance reports for the central operations team.
Marketing & Leasing
* Collaborate with marketing teams to drive leasing performance and minimise voids.
* Monitor local market conditions and competitor activity to inform pricing and marketing strategies.
* Support viewings, lease‑up activity and market rent assessments.
* Oversee the quality and readiness of apartments for resident move‑in and end‑of‑tenancy.
* Manage social media and digital resident platforms to ensure relevant, engaging content.
About You
You’re a natural leader who thrives in a fast‑paced, service‑driven environment.
You’ll Bring
* Proven experience in residential property, hospitality or build‑to‑rent operations.
* Strong people management and leadership skills.
* Excellent financial and commercial awareness, with experience managing budgets and targets.
* Deep understanding of customer service principles and community engagement.
* Excellent organisational, analytical and communication skills.
* Confidence with IT systems and Microsoft Office (Excel, Word, Outlook).
* A proactive, positive and solutions‑focused mindset with high attention to detail.
How To Apply
Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
Want to chat first or explore other opportunities in BTR, PBSA, AST Lettings or Co‑Living? Reach out to Katie directly at the same email.
One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations. Passionate about real estate, our team works tirelessly to attract, nurture and connect the best talent to drive industry success.
Please note: Due to a high volume of applicants, if you do not hear from us within 5 working days you may assume your application has been unsuccessful.
Posted by Stephanie Jobson – Managing Director – Apply Back to Vacancies.
Seniority level
Director
Employment type
Full‑time
Job function
Management and Manufacturing
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