We are looking for an outgoing, confident Visitor Services Assistant who is passionate about providing excellent customer service and creating memorable visitor experiences.
You will thrive in a people-focused environment and enjoy working in a dynamic setting. Enthusiasm, reliability and a proactive approach are essential, along with the ability to communicate effectively and warmly with visitors. A drive to learn and work as part of a team in line with our shared mission.
You will be an advocate for the important work that St Andrews Botanic Garden carries out in Conservation, Research and Education and effectively communicate this through the programmes and events on offer with a variety of audiences.
This is an excellent opportunity to work in a beautiful location with an ambitious team and support the Garden.
Personal attributes
The post holder will:
* Have excellent communication skills, be confident and passionate in engaging with a variety of audiences from across a wide range of ages, abilities, and social backgrounds.
* Have experience of working with and engaging with children.
* Be a great team player, adaptable and flexible to a varied working environment.
* Enjoy customer-facing responsibilities, be adaptable and confident to react and respond to adverse weather conditions.
* Be able to prioritise effectively, organise meticulously and take the initiative.
* Have experience working in a busy customer-facing role, ideally within a visitor attraction or hospitality setting.
* Be well versed in handling cash/card transactions and using booking and point-of-sale systems.
* Be versatile and able to support across different teams across the garden.
* Have a good understanding of food and beverage serving in a fast-paced environment.
Key responsibilities
The post holder shall:
* Assist with daily operations of the visitor centre, including admissions, retail, and event support.
* Help with setting up and running events, ensuring smooth visitor flow and positive visitor experiences.
* Support the maintenance of clean, safe and welcoming public areas, both inside and outside.
* Interact with visitors and participants proactively and providing a welcoming, inclusive, tailored approach to ensure they get the most out of their experience and offer any additional support required.
* Be proactive identifying improvements for visitor experience and share best practice/lessons learned with others in the team.
* Ensure all safety procedures are followed in accordance with the Trust's Health and Safety policies and procedures.
* Carry out other ad hoc duties, instructions or reasonable requests required by the Management team.
SABG is committed to attracting and developing the expertise and careers of exceptional individuals at all levels as part of its core mission and values. You can expect to work with other motivated and qualified colleagues and you will receive a professional development budget.
If you require any further information at this stage or would like to discuss this post then please visit St Andrews Botanic Garden website and contact Office Manager (Karolina Stepin Smith) via
No agencies please.
Job Type: Part-time
Pay: £26,500.00 per year
Expected hours: 32 per week
Work Location: In person