Hire Desk Controller
Speedy Hire | Nexus Point, Birmingham (B6 7AF)
Speedy are the UKs leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services everything for every job.
Working Hours
Start: 07:30
Finish: 17:00
42 hours per week
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About the Role
Based within our busy depot, the Hire Desk Controller plays a vital role at the heart of our operations. Acting as the key link between our customers and internal teams, you will manage the full hire process from initial enquiry through to delivery and collection.
This is a fast-paced, customer-focused role where relationship building, organisation, and communication are essential. You will work closely with multiple departments to ensure customer needs are met efficiently and to the highest standard.
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Day-to-Day Responsibilities
1. Taking inbound customer enquiries via phone and email and processing hire orders accurately
2. Managing the full hire lifecycle, from quotation and order placement through to delivery, off-hire, and collection
3. Coordinating with depot teams including stock controllers, drivers, and engineers to ensure equipment availability and timely delivery
4. Monitoring order progress and proactively resolving any issues or delays
5. Providing customers with updates, handling queries, and ensuring a ...