Are you passionate about delivering exceptional guest experiences? Do you lead by example and take pride in maintaining high standards? We are looking for a dynamic Bar Manager to oversee our State Room Lounge and elevate every moment our guests spend with us.
Your Key Responsibilities:
Taking full ownership of the State Room Lounge you are responsible for all the bar activities including daily operation, the service, staff guidance and cost control
You will be responsible for the welcome and personal care of the guests in the State Room Lounge, ensuring a consistent luxury and personalised guest experience
You will lead, inspire, and motivate the bar team to make sure they exceed in their roles, through induction, training, management, empowerment, and development
You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
You will be responsible for the recruitment and onboarding process for the team
You will manage guest recovery situations promptly and effectively
You will oversee with the scheduling, time keeping and attendance for the department
You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner
You will ensure the careful handling of complaints and accidents, ensure first aid training is up to date
Support with training and implementation of HACCP, COSHH and fire procedures
Act as F&B duty manager whilst on shift
Your Knowledge & Capabilities:
You have a passion for delivering exceptional guest service
You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
You have proven organisational and leadership qualities
You are resilient and flexible to adapt your work schedule to the demands of the business
You are confident in handling guest complaints
You have proven experience with colleague management
You use your initiative and take a practical approach to problem solving
You are confident with completing administrative tasks and are proficient in Microsoft Office
Proven Experience/Qualifications:
Proven experience of 2+years of management within a quality bar, preferably within a luxury hotel environment.
A strong spirit and mixology knowledge.
Previous high-volume experience is essential with knowledge of how to turn tables and manage large groups of reservations in a short period of time to maximise total covers in a day, while taking the most revenue possible without losing the focus on service standards.
Your Benefits:
~ Share of gratuities on a pro-rata basis
~30 days paid holiday after 1 year of service
~50% discount on food & beverage for Employee and up to 4 guests
~30% discount in our Pro Shop
~ Free meals whilst on shift
~ Free golf membership
~ Free on-site parking
~ Recommend a friend scheme
~ Quarterly recognition programme
~ Employee and Family rates and discounts in Hyatt hotel upon availability
~ Employee discounts at our 12.18 Hotel Collection
~ Access to exclusive perks, offers, and discounts on our colleague platform
~ LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most
~ Access to wellbeing articles, podcasts, tools and resources